Vienna Hotel Reviews
Vienna Hotel
No. 66 Xingping Road, Shixing, Guangdong, ChinaView Hotel Details
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Vienna Hotel Guest Reviews
4.8/5
Excellent
653 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(653)
Positive reviews(643)
Reviews with photos/video(55)
Friendly front desk staff(74)
Classy environment(54)
Great value for money(32)
Delicious breakfast(32)
Large rooms(28)
Convenient parking(23)
Stayed multiple times(9)
Nice shower(7)
Negative reviews(10)
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2024
Other
2 review
Outstanding
Posted on Jan 23, 2024
The room is spacious and clean. Hot water for bathing comes quickly. Unlike some hotels where hot water comes after a period of cold water, it makes the cold weather feel much better. The waiters are very good and are willing to solve problems for customers.
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Response from Property: Dear guest: Thank you for choosing our hotel when traveling and taking the time to leave us a review. We are very happy to provide you with a satisfactory stay experience and bring you a more perfect travel experience so that you can enjoy comfort and comfort. Relaxation is what our store has always been pursuing. We look forward to your next visit!
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Business travelers
69 review
Outstanding
Posted on Dec 18, 2023
Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha The price/performance ratio is really good hahaha
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very glad that you can leave us a review. Your satisfaction with your stay makes us more motivated to do better. We will continue to improve our service standards and bring you better services. Our hotel has an obvious location and convenient transportation. Convenient, it is the first choice for staying. We look forward to your visit again. Thank you again for your review!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2023
Business travelers
27 review
Amazing
Posted on Nov 1, 2023
The room is good and the location is good, but there is no breakfast included. This is not good because they are all members, and if you book through Ctrip, there is no breakfast. This is really unfriendly to members. Again, I saw that members can book the price directly on the official website. It is also relatively high, which is not particularly friendly to consumers. Others are very good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review us sincerely. I am very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded your feedback and will report it to the relevant departments. I apologize again and please give us the opportunity to correct our mistakes. We are surrounded by convenient transportation and the location is obvious. It is very suitable for long-term living. Welcome to come again next time.
ting49
Deluxe Room (2 Beds)
Stayed in Oct 2023
Family
9 review
Outstanding
Posted on Jan 20, 2024
Facilities: relatively good
Environment: Excellent location
Service: warm and enthusiastic
Hygiene: clean and tidy
We regularly go back to our hometown to visit the elderly, so we often stay at the hotel. Every time we feel more comfortable in the hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition. There is a kind of meeting, which is not invited, but has a tacit understanding; our hotel is committed to creating a first-class environment, neighborly service, and comfortable space for guests, so that you can truly feel "home" in the hotel. "I feel that my friends are looking forward to your next visit. Thank you again for your praise.
Guest User
Standard Double Room
Stayed in Mar 2024
Travel with friends
7 review
Outstanding
Posted on Mar 20, 2024
I took advantage of my time off to visit Dinghu. When I passed by, I saw an IU. Later I found out that it is also owned by the same company as the Vienna Hotel Lavande. Choosing this price range, I felt that the sanitation facilities would definitely not be as good as their results, but it was beyond my expectation. Slowly, and for me who often travels for business and stays in budget hotels, there is also breakfast, which is amazing. Next time I come here to play, I’ll choose this place.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for staying in our hotel. Your satisfaction is the standard for testing all our services. It also gives us great motivation to continue to improve and innovate in future services. The hotel has prepared a variety of room types with different layouts for guests to choose from. Looking forward to your next visit! And look forward to your 5-star review, thank you!
Helen and Kim
Deluxe Room (2 Beds)
Stayed in Feb 2024
Family
56 review
Posted on Mar 18, 2024
There are only two hotels in Shixing that are better, Vienna and Lavande. In comparison, Vienna is much older, and the price is not much different, making it less competitive.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Vienna Hotel (Shaoguan Shixing Branch) as your stay for this trip. We are very sorry to bring you a bad stay experience. Your satisfaction is the test of all standards of our services, and it is also It has given us great motivation to continue to improve and innovate in future services; the hotel has prepared a variety of room types with different layouts for guests to choose from, and we look forward to your next visit! Thanks
Guest User
Deluxe Double Room
Stayed in Jun 2023
Business travelers
2 review
Outstanding
Posted on Jun 17, 2023
The surrounding environment is very good. First of all, I felt that the overall decoration of the hotel is very new when I entered the hotel. The lady at the front desk had a very sweet smile and was very polite ~ The room was relatively large and the hygiene was good. I couldn't fault it ~ The breakfast in the morning was quite rich, quite Delicious~ Overall, the price is very cost-effective~ The first choice for business trips!
Original TextTranslated by Google
Response from Property: Thank you for your sincere review!! We will work hard to do better. There are new products for breakfast. Come and try it again if you have the opportunity. Welcome to come back and see us often. Thank you again for your sincere five-star praise! ! I wish you a happy life ~ everything goes well, thank you
Guest User
Deluxe Double Room
Stayed in May 2023
Family
2 review
Outstanding
Posted on May 31, 2023
When I come here to do business, I still believe in Vienna. The price is affordable and the price-performance ratio is very high. The breakfast is complete and the service attitude is very good!
Original TextTranslated by Google
Response from Property: Thank you for your sincere review!! We will work hard to do better. There are new products for breakfast. Come and try it again if you have the opportunity. Welcome to come back and see us often. Thank you again for your sincere five-star praise! ! I wish you a happy life ~ everything goes well, thank you
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2023
Other
1 review
Posted on Jun 23, 2023
There are strange black marks on the wall
Original TextTranslated by Google
Response from Property: Hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review us sincerely. I am very ashamed to have brought you a bad feeling. Providing you with the best quality check-in experience is the hotel's biggest pursuit! I have recorded your feedback and will make improvements immediately and strengthen front desk service awareness training.
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
12 review
Posted on May 9, 2023
The service is not very enthusiastic! The environment is so-so. The price is relatively high in the local area, the price/performance ratio is not high, and the supporting facilities are relatively old.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review us sincerely. I am very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded your feedback and will make improvements immediately to strengthen front desk service awareness training. I apologize again and please give us a chance to correct our mistakes. Xiaowei looks forward to your visit again to check whether I have made any improvements.
Guest User
Superior Double Room
Stayed in Mar 2023
Couples
7 review
Posted on Mar 6, 2023
In the past few years, I have lived in Vienna when I went to Shixing, and it used to be pretty good. First of all, I had a bad impression this time. When I checked in, the front desk said that I would look up last year's check-in records and get five-star reviews, and breakfast would be included. But the previous check-in records have been deleted, so I said I won’t give it away. After checking in, I found that the towels were old and had burrs and were not replaced. The carpet was different colors and felt dirty. The check-in experience is much worse than before.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Vienna Hotel (Shaoguan Shixing Branch) as your stay for this trip. I am very sorry to bring you a bad stay experience. I have recorded your feedback and will give it to you. We will promptly strengthen staff training and rectification for relevant departments. We welcome you to come back and provide valuable opinions. We sincerely hope that you can stay again and test our services.
Guest User
Deluxe Double Room
Stayed in Oct 2022
Family
82 review
Posted on Oct 12, 2022
First of all, the room is very small and the price/performance ratio is not high. The room was arranged next to the workshop on the floor. The employees did not close the door when they were working, which made it very noisy. It happened that the guest staying in the opposite room opened the door that day, and his friends and children made a loud noise. The hotel did not stop him until late at night. Room soundproofing is poor. This hotel in Vienna is the worst I have ever stayed at.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that this stay did not satisfy you! Due to your feedback about employees not being careful when working, I have recorded it and strengthened the waiters' work awareness and skills training; regarding the room problem you mentioned about poor sound insulation, we have reported it to the relevant departments. , we will make improvements to the relevant issues, and apologize to you again. Please give us the opportunity to correct our mistakes. Our hotel has an obvious location and convenient transportation, making it very suitable for long-term residence. Xiaowei looks forward to your visit again. I will check to see if I have made any improvements. I would like to apologize again for bringing you a bad stay experience.
Sky-Moment
Superior Double Room
Stayed in Jul 2022
Business travelers
1 review
Posted on Jul 3, 2022
The hygiene is very poor, the quilt is very damp, the bathroom smells like urine, and the room smells like cigarette smoke. I asked the front desk to take care of it, but no one took care of it!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review us sincerely. I am very ashamed to have brought you a bad feeling. Providing you with the best quality stay experience is the hotel's biggest pursuit! Regarding your feedback, I have recorded it and informed the relevant departments, and will strengthen the service of the waiters. Professional skills training, I apologize to you again, please give us the opportunity to correct our mistakes. Xiaowei looks forward to your visit again to check whether I have made any improvements.
Guest User
Deluxe Double Room
Stayed in Oct 2022
Other
1 review
Posted on Dec 30, 2022
Service is average
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review us sincerely. I am very ashamed to have brought you a bad feeling. Providing you with the best quality check-in experience is the hotel's biggest pursuit! I have recorded your feedback and will make improvements immediately and strengthen front desk service awareness training.
Guest User
Standard Double Room
Stayed in Dec 2024
Business travelers
1 review
Outstanding
Posted on Dec 3, 2024
每一次入住，都能感受到賓至如歸的關懷與熱情。從踏進大堂的那一刻起，便被這份精緻與貼心所包圍。酒店的每一處細節，都彰顯着對顧客的尊重與用心。服務員的微笑讓人如沐春風，温馨與周到。無論是環境還是服務，都能讓你忘卻一切疲憊，放鬆身心。這家酒店，將舒適與奢華完美融合，堪稱典範。優質的服務與一流的設施，讓每一次入住都成為美好回憶。無論是商務出差還是度假旅行，都是一個絕佳的選擇。這裏的每一間客房都充滿了家的温暖，舒適至極。感謝酒店工作人員的周到安排，讓我在這裏度過了難忘的時光。從細節到整體，酒店的每一處設計都令人驚艷。
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Response from Property: 小維就喜歡小主實話實説，簡簡單單幾個字卻道出對小維的認可和支持，感謝您的好評，小維就是這樣一家高性價比的酒店，致力於給全國各地的小主打造出門在外的第二家，小維這邊吃喝玩樂一應俱全，交通便利，四通八達，如果小主喜歡就幫忙多多推薦，小維時刻恭候小主大駕光臨，小維在此先謝過小主，祝小主工作順利，生活開心~