Quanzhou Shishi Dehui Plaza Atour Hotel

I chose Atour Hotel for a business trip. Atour Hotel in Shishi, Quanzhou is really perfect! The room design is very well done, and almost every detail that can be considered is taken into consideration. Humanized design, you can borrow books in the lobby, and late-night porridge is provided in the evening... Xiaoli is particularly good, praise~~

➡Advantages: 1. The environment is clean and tidy, the newly opened hotel has new facilities; 2. The restaurant provides free late-night snacks. There are not many categories but the taste is very good. This service is worthy of praise, and the restaurant environment design is also very nice; ➡Disadvantages: The bathroom is independent, and the sink is right at the entrance, which is convenient for dressing up. However, if fellow travelers want to get up early to wash up, turning on the lights will affect other people in the room. This depends on the individual. It is not a shortcoming, but I personally don't like it. ➡Disadvantages: 1. The fan in the room I live in is extremely loud! It’s so noisy that I can’t sleep (listen to the video)! 2. The service is very problematic. We couldn't sleep because of the sound problem. We called the front desk to report the situation. The operator said, "We at Atour are all like this." This was the first thing that made me think it was funny. Then I asked the hotel to send someone to come to the room to experience it for myself. The girl who came said that because the room was full, there was only one room available. The room provided was on a high floor, and the room on that side was facing the wind. The wind was particularly strong that night. Changing to this room might wake us up from the wind outside, so we didn't change. The final solution provided was "Give me earplugs and I will give feedback to the manager tomorrow." The girl said that she did not have enough authority and could only change rooms or give earplugs. The rest could not be followed up until the manager came to work at 8 o'clock tomorrow. As a result, no one contacted us the next day, let alone followed up to solve the problem. We were completely left alone, knowing that you were unhappy, but just ignored you. Because we didn’t sleep well that night, we were very low energy the next day. We got carsick while riding and were listless when going to scenic spots. The schedule was greatly affected. We couldn’t bear to go back to the hotel to rest at noon, so we proactively requested a two-hour delay in check-out. This was a problem at the front desk. It was agreed. But considering the overall service, we originally booked Atour for the last night, but we canceled the reservation and the trip on the same day, which was really disappointing! This is not the first time for me and my friends to stay at Atour, nor the first time to stay at a brand hotel. The service and problem-solving skills of Atour are really the worst I have ever seen! Before coming to Atour, we stayed in another brand hotel, and the lady at the front desk mentioned it when we checked in! forward! tell! Know! There is construction nearby, and there may be construction noise starting at 8:30 the next day. To compensate, we were given breakfast. Let’s learn from this kind of service attitude that considers guests carefully😅