Hay Lane Lodge

Avoid at all costs. Left an honest review of our stay. The owner didn't like the review and has now taken to sending abusive text messages. Very nasty man - DO NOT STAY HERE!

Very nice Very nice room and nice breakfast. Thanks Bernard, great host.

Situated in quiet location in Solihull.The bed was very comfortable.Small ensuite bathroom.On arrival no hairdryer in room,quickly rectified by Bernard( the owner),who explained the hairdryer from our room had been stolen.Tea tray in room had 2 mugs,one spoon,one inch of coffee,several teabags,lots of sugar.Asked for fresh milk and provided immediately.Towels were threadbare: one had been cut lengthways,was frayed on the cut and had a small hole in it: I've taken better towels to our local vets for the animals.Talking of animals,there is a lovely dog at the property,very placid and friendly.The cooked breakfast was good and there was a choice of breakfast cereals and toast.The tea and coffee served was good.Bernard very loquacious and happy to advise on local amenities.I wouldn't feel happy to recommend this bed and breakfast to clean freaks.

Vintage lovely The place is quite big,has plenty of space if you go with family,it has a couple of parking spaces in front. The owner is so so nice,we even got a refund bc we left earlier than agreed.

When we arrived, we've noticed that the room had horrible issues with the cleanliness. It looked like it has not been cleaned for months. The carpet was so dirty, that in places the dust had clumped into heaps. Every flat surface in the room had a thick covering of dust. Furthermore the skirting around the bathroom floor was extremely dirty and on top of all the dust, the toilet bowl had not been properly cleaned of faecal matter. It was disgusting! This was shocking as we had read a lot of positive reviews and we had high expectations. When we very politely brought up our concerns about the cleanliness of the room, the host immediately became very rude and aggressive. When we asked him to go with us to the room to show him our concerns, he declined, said he was not interested, felt personally insulted and demanded in very coarse language (including use of the f word) that we leave his property. He basically told us several times : "F... off my property before something bad happens!" My husband asked him what he meant by that and he replied "you don't want to know". We took this as a threat of violence, at which point he turned and walked back through the kitchen towards us. My husband did not know if he had picked up anything on his way through the kitchen, so he stood his ground to create a barrier between him and me. There was a clear threat and we both felt extremely uncomfortable. We wanted to call a police. He continued to shout at us to get out, using extremely abusive language, so we felt we had no choice but to leave. We have travelled the world staying in different hotels and B&Bs and never experienced anything like that. This person should not be anywhere near the hospitality business! If you read any low score reviews about this hotel on Tripadvisor.com or ***********, you will see that there are other customers, who were treated by the owner in the similar manner. So please avoid this place at any cost!

Do not book The place needs an update. It was dirty and unkempt. There were wet stains on the ceiling and I was served mouldy bread at breakfast. I left after 2 of my 4 nights and they would not grant a refund. Stay clear, do not book.