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The Frogmill Hotel

The Frogmill Hotel

4.4/541 Reviews
The Frogmill has a lot going for it - beautiful location, nice decor, great restaurant, lovely staff. However, this genuinely was the worst overnight stay we've ever had in a hotel. And the fact we paid £192 for the privilege added insult to injury. The room was right above the bar/restaurant and there was a ceiling-mounted speaker directly below our floor. Music was playing until 11pm and started again at 8am, waking us up. Staff were understanding in the evening when we asked them to turn it down so we could sleep, but even at the lowest volume it was audible in our room. The worst thing, though, was a pair of blokes in the room above ours coming back drunk at 1am and blasting music from their speakers - we went up to ask them nicely to turn it off and they almost immediately turned it back on again. When we went back up they were quite threatening. We then called the night number for the hotel (the reception isn't manned but a mobile number is provided for out-of-hours) and every single call went to answerphone. We only managed 2 or 3 hours sleep before the breakfast music and the cleaners (whose supply cupboard was next to our room) woke us up. If this were a chain/budget hotel I would just let it go and chalk it up to the luck of the draw, but to charge just shy of £200 for an experience like this leaves a really bitter taste in the mouth.

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Hotel Information for Traveller

Number of Hotels2
Number of Reviews41
Highest PriceNZD 1,111
Lowest PriceNZD 226
Average Price (Weekdays)NZD 360
Average Price (Weekends)NZD 437