Hanting Express Shijiazhuang New Railway Station North Branch

Thinking that it was close to Shijiazhuang Station and the environment and price were suitable, we booked a king-size bed room. On the day of departure, my husband caught a cold. After arriving at the hotel, we asked the front desk if we could adjust the twin beds, because the price we booked a few days in advance on our platform was more expensive than the price on the day, and the price of a king-size bed without breakfast and a twin bed without breakfast was the same. Then the front desk said no, but it could be upgraded to a business twin bed for ➕49. I didn't want to pay more, so I didn't agree. However, the front desk directly gave us a king-size bed at the edge. Then we were not satisfied with the edge. I was a pregnant woman and it was inconvenient for me to move. My husband went downstairs to change rooms. But the floor of the king-size bed room was different from the floor I was waiting for. My husband was afraid that I would toss and turn, so he paid ➕49 to change to a twin bed on the floor I was waiting for. The front desk had no service at all👎. Compared with the Hanting where we stayed in Chongqing on the second night, the service was really different. When we checked in, the front desk lady also took two cups of hot water♨️. She asked about our needs and arranged a room for us.

1. The room is spacious. Ctrip is cheaper than the Mini Program and comes with 2 complimentary breakfasts. I am a gold card member and the staff in other cities will take the initiative to upgrade the room. This hotel directly said that it was not agreed upon in the middle and informed me that it was not available. It's already the best, nothing better. By the way, I would like to emphasize that as a gold card member, you are not entitled to enjoy the room upgrade service. Only platinum card members can enjoy the room upgrade service, and they originally enjoyed check-out at 3 o'clock, but because Ctrip ordered check-out at 12 o'clock, this point Very bad, indifferent attitude. 2. When I picked up the breakfast bun steamer, there were flying insects, and the steamed buns were not heated. I informed the restaurant staff, and the staff said why the guests didn’t check whether they were heated when they took the food. It was really a disaster. Other restaurants had hot tea or hot water. Water, here it means that it is not of high quality and cannot be drained. If you need water, go to the first floor to get it. There is still no water the next day after the suggestion. The tomato and egg marinade for breakfast on the first day was very salty and could not be eaten by adults and children. After informing the restaurant staff, they said it was noodles. Braised pork is salty, so I just want to try it for myself. If you can eat it, it's **. The next day, there were hairs and black spots in the fried rice for breakfast. When our children noticed it, we didn’t eat it. It looked like hairs when blowing into an omelette. It was one of the laziest breakfasts in the country. 3. When I returned to the hotel room at 2 pm on the first day, the room was not cleaned. I asked the front desk, and the answer was that cleaning started at 1 o'clock and it was not our turn yet. Well, there is nothing wrong with this answer, **. 4. None of the Hanting rooms are equipped with slippers for bathing. They are all gray slippers for babies, which is very inconvenient. Of course, we can’t do anything if they don’t have them, so we naturally didn’t ask. As a result, the 6-year-old boy fell down while taking a bath that night. After falling down, I called the front desk to give suggestions, but the front desk said, "Do you dare to use it if we can match it?" What if someone has athlete's foot? It's available at the front desk, but you didn't ask for it. Good guy, there's nothing wrong with this reply, but I feel like I'm old-fashioned. By the way, they also said, we wrote Be careful of slipping, and the subtext is, I don't care if you fall. I didn't want to communicate immediately and asked the leader to call us back. As a result, on the third morning, no one took the initiative to apologize to us, and no one took the initiative to give us the medicine. We still called to ask for it before the robot delivered it. I wanted to say, is this a service? And when it was time to check out on the third day, I asked and found out that the front desk did not report the work last night at all. It seems that my son's fall was not a big deal and not worthy of attention. I was so angry that I was speechless. I don't know how to operate this store. Next, there is no sense of service, which is worth learning from netizens.

地理位置還可以，離火車站挺近，正好出差中轉，所以在這邊停留，房間沒有異味，整體都很乾凈。床睡着還是挺舒服的。

這家環境真的好，不管是自己出遊還是公司出差都是不二選擇，種草這家寶藏店鋪了，以後會經常來的，距離地鐵口也比較近。

非常滿意，服務好

房間很乾凈整潔，房間很寬敞，前台服務人員也非常的熱情，酒店還有小機器人送物