No.27 Tangu East Street, Chang'an District, Shijiazhuang, Hebei, ChinaView Hotel Details
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Holiday Inn Express Shijiazhuang Heping Guest Reviews
4.8/5
Excellent
1189 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1189)
Positive reviews(1178)
Reviews with photos/video(252)
Delicious breakfast(152)
Friendly front desk staff(133)
Classy environment(48)
Perfect for business trips(37)
Convenient parking(32)
Many amenities(29)
Good air conditioning(11)
Stayed multiple times(10)
Negative reviews(11)
Ronald Dudley
Queen Bed Standard Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 5, 2024
I always stay here when I am in Shijiazhuang, and I am never disappointed. Everyone is friendly, helpful and professional. The rooms are always very clean and comfortable, and well equipped. I will return and stay again.C
Response from Property: Dear Guest, Thank you for your continued love and kind words about our hotel. We are honoured to receive your positive feedback on our service, hygiene and facilities. Service and hygiene are the most basic requirements for us. During your stay, no matter what problems you encounter, you can communicate with the staff in time, we will do our best to meet your needs. The hotel's facilities are complete, but not superfluous, and the room layout pays more attention to guests' comfort and cost-effectiveness. We always look forward to your next visit. IHG Social Listening Team
Guest User
Queen Bed Standard Room
Stayed in Dec 2023
Business travelers
7 review
4.5/5
Great
Posted on Jan 25, 2024
Very good budget hotel. Easy and quick to get around by taxi.
Response from Property: Dear guest,Thank you for writing a review about your stay. Holiday Inn Express has always been located in convenient locations, such as metro stations or thriving commercial in the city. We hope to have the opportunity to welcome you again in the future to provide you with a better experience. IHG Social Listening Team
VADADI SURESH KUMAR
Twin Bed Standard Room
Stayed in Nov 2023
Business travelers
41 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Nice hotel very clean and staff very cooperative
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Shijiazhuang Heping. We are honoured that the hotel's hygiene and service meet your expectations. We hope our customers can feel more relaxed whether they are working or travelling. We look forward to your next trip! IHG Social Listening Team
Anonymous User
Queen Bed Standard Room
Stayed in May 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Jun 23, 2023
Thank you for the staffs' frendliness and help, especially for the front desk staff Ms. Eva :)
Response from Property: Dear guest,Thank you very much for your comments you shared.We are very happy to hear that you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name.We hope to have you back with us again. IHG Social Listening Team
Lucas Cerqueira Alves
Queen Bed Standard Room
Stayed in Jun 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Always my first choice when I go to Shijiazhuang, clean and comfortable
Response from Property: Dear guest,Thank you for taking the time to leave us a review of your stay with us. We are glad to hear that everything went as smoothly as you deserve! We work hard to ensure that all our guests have a memorable experience and it is always nice to hear when we have. We look forward to seeing you again on your next visit. IHG Social Listening Team
EC
Queen Bed Standard Accessible
Stayed in Mar 2023
Couples
10 review
4.7/5
Amazing
Posted on Apr 16, 2023
Cassie Yang and the rest of the staff made this hotel stay really great.
Quality service and pleasant hotel stay. Room is clean, spacious and has everything you are looking for, but the staff is what makes the difference.
Response from Property: Dear guest,Thanks so much for such a glowing review. We are very pleased to hear that you enjoyed your stay with us. I will be sure to share your kind comments with our staff, especially those you mentioned by name. We work hard to provide a memorable experience for all our guests and it is always nice to hear that when we have succeeded. We look forward to your next visit! IHG Social Listening Team
Guest User
Queen Bed Standard Room
Stayed in May 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Jun 17, 2023
Good service................................................
Response from Property: Dear guest,Thanks for choosing to stay with us.We are so pleased to hear that you enjoyed your stay with us. It's something our staff take great pride in, so we value your feedback.Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again. IHG Social Listening Team
Guest User
Queen Bed Standard Accessible
Stayed in Dec 2022
Solo travelers
19 review
3.7/5
Posted on Jan 29, 2023
Great hotel. The location is alright, but kind of far from most of Shijiazhuang's attractions. The bed is soft and the water pressure is excellent so no problems there. The check-in took a LONG time. There were so many questions and forms to fill out, it was a real pain in the ****. I was looking forward to a hot shower after a long day of cycling so this was very aggravating.
Response from Property: Dear guest,Thank you very much for taking the time to share your honest feedback. We are very happy you were so pleased with our comfortable bed and shower facilities we offer.We are very sorry that the efficiency of our services did not meet your expectations.We appreciate your comments and will share these with our team so that we can continue to improve our services. We look forward to seeing you again on your next visit. IHG Social Listening Team
Billy Bat
Twin Bed Standard Room
Stayed in Dec 2022
Business travelers
94 review
3.7/5
Posted on Jan 11, 2023
Hotel room is fine. The staff at the front desk were kind, and spoke some English. My issue is that the walls are super thin, I was woken up in the middle of the night because the person in the next room was talking. I was able to clearly hear every word that the other guess said. The reception was kind enough to talk with the guess, after I called. But now I was plagued with the sound of that person snoring.
Response from Property: Dear guest,Thank you for taking the time to share your feedback and leave a review.We are deeply sorry to know your experience that was marred by the noise in the mid-night. Rest assured that your comments will be looked into as we strive to improve.We look forward to exceeding expectations on your next stay. IHG Social Listening Team
SamC
Queen Bed Standard Room
Stayed in Mar 2024
Business travelers
3 review
4.5/5
Great
Posted on Apr 12, 2024
Brilliant place
Response from Property: Dear Guest,Thank you for writing a review about your stay. We work hard to make our guests happy and appreciate your feedback! We also make sure we have the best locations and hope to have the pleasure of welcoming you again. IHG Social Listening Team
IKHLAQ
Bed In Queen Bed Standard Room(Minibar)
Stayed in Jan 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 20, 2023
It was so good amazing strongly Recommed it was amazing experience
Response from Property: Dear guest,Thank you so much for taking time out of your day to give us a fantastic review and for giving us a perfect score.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again. IHG Social Listening Team
Bulgan
Queen Bed Standard Room
Stayed in Jul 2023
Other
2 review
4.7/5
Amazing
Posted on Aug 7, 2023
Good stay. Staff are polite.
Response from Property: Dear guest,Thank you for writing a review of your stay with us. We are very pleased to hear that you enjoyed your stay with us. I will be sure to share your kind comments with our staff. We look forward to seeing you again, hopefully sooner rather than later! IHG Social Listening Team
Guest User
Queen Bed Standard Room
Stayed in Jun 2022
Business travelers
17 review
5.0/5
Outstanding
Posted on Aug 1, 2022
The room was big and clean, staff was friendly and can speak good English.
Response from Property: Dear guest,Thank you so much for taking the time to to write a review.It’s absolutely encouraging to read your comments.We are very happy you were so pleased with the fantastic customer service we offer. Once again, many thanks for taking the time to post your review and we look forward to having the pleasure of welcoming you back to our hotel in the future. IHG Social Listening Team
Zhuimengren3yue
Twin Bed Standard Room
Stayed in Jan 2024
Family
18 review
5.0/5
Outstanding
Posted on Feb 16, 2024
In Hong Kong and Shenzhen, I always like Smart Hotels. This time I came to Shijiazhuang and tried it. The room is as comfortable as always, the breakfast is very rich, the service is in place, and parking is convenient. I like it.
Original TextTranslated by Google
Response from Property: Dear guests, trust is a treasure that cannot be bought with money. Thank you for your continued trust and for giving this precious treasure. Xiaozhi offers you clean and comfortable guest rooms, imported mattresses, soft and hard double pillows, down quilts, and high-quality bedding to protect your sweet dreams all night long; LCD TVs and fully covered high-speed networks help you connect to the world instantly; ergonomic office desks and chairs, and leisure sofas for you to rest, relax, or work a little; branded bathrooms and intelligently designed shower systems bring you a refreshing bath. Xiaozhi provides free parking for guests staying in the hotel, and ample parking spaces allow guests who drive themselves to have no worries. Xiaozhi has always worked hard to do every detail, just to make guests who are tired from the journey get more convenience and better rest. Such attentiveness is only to meet friends like you who really like Xiaozhi, and look forward to meeting you next time. I wish you a successful promotion. General Manager Du Qing
Guest User
Bed In Queen Bed Standard Room(Minibar)
Stayed in Dec 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Jan 11, 2024
The front desk service is professional and thoughtful. There was hot milk as soon as I arrived at the store. The lady was very patient and sent a fruit platter. The room was sunny and warm. The breakfast was rich and delicious. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, Xiaozhi's happiest moment is the moment when he reads the thoughtful reviews left by the guests. Your affirmation and praise make all of Xiaozhi's persistence meaningful. When you step into the lobby, the brand-exclusive fragrance, the unique modern style, the heart-warming hot drinks or milk, and the enthusiastic smiles... Xiaozhi strives to do every detail well, so that you can feel comfortable and beautiful at the first time. The breakfast restaurant has a simple and fashionable decoration style, a transparent and spacious dining environment, and a variety of dishes such as Chinese, Western, and Shijiazhuang local specialties to meet the needs of different guests. The FSMS food safety management system certification can make you feel at ease and comfortable. With your support, Xiaozhi is confident that it will adhere to meticulous service and bring guests more wonderful stays. Looking forward to your next stay at any time. I wish you all the best. General Manager Du Qing