Guest User
May 2, 2024
Generally, I rarely give bad reviews.
Let's talk about hygiene first. Picture 1 shows a hand towel on the sink that I opened casually. It was full of stains. The water tank of the oxygen concentrator in the room was full of scale and no one dealt with it.
Let's talk about facilities. First of all, we were inexperienced. We didn't know much about oxygen concentrators. There was only one oxygen concentrator and a pair of nasal cannulas in the room, so it could only be used by one person. We called the front desk to negotiate and were told that the oxygen concentrators were all borrowed out during the May Day tourist season, and there were no more oxygen tanks. . Well, I don't think this is the hotel's problem, but if you are like us, you have just come from the mainland to the plateau or you are sensitive to altitude sickness. I suggest that you don't choose this kind of oxygen concentrator when you choose a hotel.
The second point to complain about is the hotel's toilet. . . We understand that the smart toilet will flush water when you sit on it, but I don't understand why the flushing water will all be flushed on the body, and it will often flush for a long time and you have to press it again. . . .
The third point is the hotel's phone number. We couldn't call the front desk directly through the shortcut button. I don't know if it was a problem with our room alone. We finally called the number provided by Ctrip. .
Well, finally, the service is uneven. Sometimes when we ask the waiter something, the attitude is very good and enthusiastic. But the night we just arrived at the hotel, because we both had some symptoms of altitude sickness, we hoped that the hotel would help move our suitcases from the car to the front desk. The front desk called the security guard. After the security guard helped us carry it, he turned around and said, "Is it necessary to find someone to carry your suitcases so light?". . We have two suitcases, one is 17 kg and the other is 12 kg😂 But even if it is empty, I understand that this should not be said by professional service staff.
Speaking of our negotiation for an extra oxygen concentrator, the girl who answered the phone politely told us that there was no oxygen concentrator. We all felt that there was nothing wrong with it, but when we asked her if there were any oxygen cylinders (because we saw them at the front desk when we checked in), she said she would go and ask and reply to us later, and then she never gave us any reply😑😑😑
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