Wyndham Grand Hotels in Shenzhen

Big room in futian CBD area. Nice buffet breakfast spread and big bathroom. My big family like our stay for 2 nights. Coco mall just walk down the street

Location: 5 stars Responsiveness: 5 stars but if you are expected somewhere new with a team of warmly welcome staff, delicious breakfast, it might not be the one. There’s always room for improvement… and hope to see so.. Special thanks to Ms Leah at the executive lounge, she’s the only proactive lady to learn your feedback and overall experience:)

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

Excellent location, nice big rooms, great breakfast… but what made this hotel stand out was the service. It was my dad’s birthday and they arranged for a cake to be ready for him when he returned in the evening… what a lovely surprise! After checking out, I left my luggage for safe keeping, but I lost the ticket when I went back for pick up. A big shout out to Zoey and Richard at Hilton for helping me out and I was able to reclaim my luggage really quickly and without stress! The only negative I have to say was that I purchased the afternoon tea and happy hour package, but the afternoon tea was just some ham sandwiches, fruits, cakes and drinks on a “help yourself” system. Not quite the 5-star quality I expected. I will definitely come back but will only go for the breakfast option as that was really nice.

Hotel Futian Shangri-La is a palace hotel. I liked everything about it: the cozy room, the breakfast, the swimming pool and gym, the elegant and discreet luxury atmosphere. Great staff! Unfortunately, no rooftop bar so far but I heard they plan to have one soon.

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!

Pure excellence. Rooms are massive and clean, property is centrally located and good to reach by public transport or taxi. The service was unbelievable, they wanted to help us each moment of the day. Outdoor pool was closed unfortunately, but the indoor pool waas nice.

Excellent service, like the good weather here. The hotel rooms are really large, and the facilities are comprehensive. The the front desk attendant Kingsley Li gave us a free upgrade! Will come back here to stay next time

Very helpful and friendly staff, especially Ms Lee. They allowed me to check in early and late check out due to my flight timing. They even changed the room for me as the initial room has a strong smell and a very soft sofa. Hotel is directly above Exit A2 Metro. Furnitures are abit dated but comfortable. It is near to lots of restaurants, massages and shopping. All within walking distance. Guests are mainly local and HK Chinese, so expect alot of smoking ..