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Mandarin Oriental Shenzhen

Mandarin Oriental Shenzhen

4.8/51341 Reviews
Lotus Hill/Plum Forest
My wife and I travel a lot and we tend to stay at high end 5 star hotels. We have recently stayed in mandarin oriental (MO) in Sanya and we were very impressed with the service and the resort itself so we decided to stay at MO when visiting shenzhen. MO shenzhen is a recently-opened hotel with a very impressive architecture. The room was super clean, spacious and modern with impressive skyline view of shenzhen. The location itself is fantastic with an excellent shopping mall downstair with plenty of choices for food and shopping. Most importantly, there is a direct access to two gorgeous big parks on either side of the hotel. These are the kind of parks you have to pay to enter in Europe. Public parks in China are normally very clean, beautiful, well-manicured and most importantly very safe to stroll around. Apart from the property itself, what stands out about MO shenzhen is the service. All the staff are super nice and professional. The person (? Neal, I am really bad with name!) who checked us in, took time to show us around the room and even gave us a free upgrade to a room with king bed. There is a culture of going the extra mile to please guests. The guy at the mo bar( fantastic vibe and night view) , offered us a table near the window which is normally reserved with certain amount of minimum spending. Friendly Robin always come and say hi /talk to us at breakfast /restaurant. There are many other staff who were very nice and helpful (sorry I am not good with names!). There was a lot of attention to details /personalised touch (we love the little gifts! ) . I am one of those people who do not expect everyone to speak English especially in a great civilization like China, but if that is important to you, surprisingly most of the staff at MO shenzhen speak English, so it is very foreigner-friendly. I can go on and on about good things related to our stay at MO shenzhen as we have now officially become fans! Will certainly stay with MO again.

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