Guest User
April 28, 2024
The owner of this shop has a really bad conscience. The bad reviews mentioned in the previous reviews are all true. The key is that it is so itchy that you have to wear short sleeves to sleep. It doesn't itch when covered by clothes, but it itches when not covered. It shows that the sheets and quilts used are not hygienic. The front desk replied the same as on Ctrip, and they are very good at making specious arguments and shifting the blame to customers. For example, your itching is caused by your body. Then why have people said that the hygiene is poor and the skin is itchy since 22 years. Hotels with 200 yuan in Shenzhen don't require too good, but at least the hygiene should meet the standards. I couldn't sleep all night, and went to the front desk at 5 o'clock. They said they had to wait for the leader to come. The leader didn't apologize when he came and didn't solve the problem. Finally, I communicated with Ctrip customer service and the attitude was better. This is the first time I have written a bad review for a hotel. It was raining heavily and I just found a nearby one. I stepped on the pit without reading the reviews. In the end, both the hotel and Ctrip said they wanted to refund the full amount, but I didn't want it. I don't want to embarrass the workers. I just want them to solve the hygiene problem. Ctrip customer service has a record. I will keep an eye on this store. If I see bad reviews from people saying they have itchy bodies again, I will expose it on other platforms.
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