Anonymous User
January 14, 2025
Checked in twice in one week, this time in the middle of the night. I gave a good review to the driver who picked us up at the airport, but the same problem occurred at the front desk.
It was almost one in the morning when we checked in that day. The room we were assigned was close to the street and facing the elevator. After we went in and closed the windows, we found that the noise from the street was still very loud. We wanted to have a good sleep the next morning, so we communicated with the front desk to see if we could change to another room. The front desk said that this was the only room left of our room type. After repeated communication, they could only give us earplugs. Later we found that rooms of our type were actually for sale on various platforms.
The next morning, I was woken up early by the sound of passing vehicles. I felt unwell afterwards, so I asked the front desk if I could delay check-out until 4:00 p.m., because I had seen that other guests could also delay check-out until 4:00 p.m. if they had special reasons. When we called the front desk, they bluntly refused and said that we could only delay our check-in until 3:00, so we had no choice but to agree. However, 15 minutes before 3:00, the front desk called us early to urge us to check out, and repeatedly reminded us that we needed to leave before 3:00.
I gave a bad review to the front desk staff last time I stayed there, and I have to give a bad review again this time. This is the most inhumane hotel I have ever stayed in. They are totally inflexible and the front desk staff is very unprofessional. Will never stay here again next time.
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