Guest User
February 26, 2023
The hotel's facilities are quite good, especially the interconnection of the smart speakers in the deluxe double room with the equipment in the whole house, and the automatic flushing toilet.
But hardware can't hide the lack of service and management at all.
I used the toilet after 11 o'clock in the evening and found that the water could not be flushed. Then my wife took a shower and found that there was no cold water, so I had to wear a bath towel with my wet hair and called the front desk to say that there was no cold water. The girl at the front desk had a very good attitude, she was embarrassed one by one, and said to change the room. I said it's best to confirm the reason, in case the new room is not good, so I readily agreed. After hanging up the phone, there was no news. After that, I called twice to remind me, each time I was embarrassed, saying that my aunt went to the new room to see, and my aunt was coming up. It seems that there is only one aunt on duty. After the aunt came up, she fiddled with it for a long time, confirmed that there was no cold water, and then left. Another 10 minutes of silence. Call the front desk and say that the new room key is ready and wait for the robot to deliver it. I couldn't help losing my temper, so I delivered it myself. At this time, half an hour has passed.
The new room is fine for taking a shower, but there is still no cold water in the sink. Forget it, it's past one o'clock, and I barely fell asleep.
The girl at the front desk kept apologizing throughout the whole process, but as a service practitioner, there is no solution to the apology, just saying that I don't know why, and just saying that I will urge you to hurry up, which is meaningless.
My wife said that I want a refund from the hotel. I'm really not interested in arguing with a hotel that doesn't have a sense of service for their incomprehensible values.
I hope that Ctrip can do something about this unpleasant order.
One thing to say, the breakfast is not bad, and the waiters are also very friendly.
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