Atour X Hotel Shenzhen Baoan Airport Huaide Subway Station Reviews
Atour X Hotel Shenzhen Baoan Airport Huaide Subway Station
No.3 Fuyong Avenue, Shenzhen, ChinaView Hotel Details
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Atour X Hotel Shenzhen Baoan Airport Huaide Subway Station Guest Reviews
4.8/5
Amazing
1172 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1172)
Positive reviews(1148)
Reviews with photos/video(151)
Friendly front desk staff(108)
Classy environment(98)
Delicious breakfast(77)
Quiet & comfortable(76)
Easy to get around(68)
Perfect for business trips(47)
Close to airport(21)
Excellent TV(13)
Negative reviews(24)
Guest User
Superior 2-bed Room
Stayed in May 2024
Business travelers
21 review
Outstanding
Posted on May 13, 2024
Third time staying in this hotel. This is my go-to hotel when going in Shenzhen. About 20 minutes away from the airport (which is good for Shenzhen), and also close to our suppliers. There is also a bar/night club behind the hotel. A lot of food around the area also. I notice that the hotel is cleaner than before. One recommendation to the hotel: get rid of the carpets in the hallway! They stink!
Response from Property: Dear guests, hello! Thank you for your comments! We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again
Henri
Superior Queen Room
Stayed in Mar 2024
Solo travelers
2 review
Outstanding
Posted on Mar 3, 2024
Nice facility and service. They staff are very friendly and helpful.
KellyA
Elegant Queen Room
Stayed in Jun 2023
Couples
12 review
Posted on Jun 18, 2023
The hotel was in a good location for what we needed and fairly straight forward to find. We arrived very late and check in was quick with staff being helpful. The entrance to the hotel is very modern and new, however, as soon as we got out the lift you could tell this was an old building. Room layout is very strange with the toilet directly next to the door. I didn't get a good sleep due to smoking odor, door alarms and other random noises. Teas, coffees and USB lead all provided, which was a nice comfort.
Response from Property: We are very sorry to hear about your stay at the hotel. Your valuable opinion is very important to us and we will inform the relevant departments to improve the quality of service. If you're here next time, I hope you'll be able to book this hotel again and give us a chance to apologize. Looking forward to coming again!
choupi
Elegant Queen Room
Stayed in Jan 2023
Couples
6 review
Outstanding
Posted on Jan 16, 2023
Highly recommended for travelers who need to spend a night near the airport. Basic and simple.
Tri-zed
Superior Queen Room
Stayed in Apr 2024
Business travelers
9 review
Outstanding
Posted on Jun 9, 2024
good enough
Response from Property: Hello! Thank you for your full comments, your support and encouragement are the biggest motivation for us to move forward. The hotel continues to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. We look forward to seeing you again!
Guygi
Themed Queen Room
Stayed in Aug 2022
Business travelers
151 review
Outstanding
Posted on Aug 21, 2022
Great stay
Breakfast is good
Laundry room
Price is great
Room is clean
Anonymous User
Elegant Queen Room
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 10, 2023
服务：very good
Eskim17
Elegant Queen Room
Stayed in Jul 2023
Business travelers
2 review
Amazing
Posted on Jul 15, 2023
Well overall ~
Guest User
Boutique Queen Room
Stayed in May 2024
Other
4 review
Posted on May 7, 2024
Worst hotel, worst Atour
The health condition is really outrageous
It's like a 100-yuan guest house, right?
Service is slightly better
Incomparable to other branches
I really can’t come to this place
And the marked distance from the airport is twice the actual distance.
I am very dissatisfied with the misleading travel arrangements given to me.
Compensation was provided after communication
Original TextTranslated by Google
6/10
Response from Property: Dear Duoyou, thank you for staying at our hotel. We will continue to maintain this enthusiasm and look forward to meeting you again. We are sorry that we cannot bring you a better stay experience, but the distance from the airport business terminal to the hotel is different from the distance from the airport T3 terminal entrance to the hotel. You can search again on Gaode Map to confirm. Finally, I wish you happiness forever!
Guest User
Elegant Queen Room
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on Apr 18, 2024
Very good, clean and quiet, the front desk service is also very good ~ Eye masks, earplugs, and umbrellas are provided considerately ~ Tea is also provided when checking in, and the processing is also very fast. Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you for your choice and love. Your encouragement is our greatest motivation. Duoer is not omnipotent, but we will do our best to provide our guests with "family"-like services. Looking forward to meeting you next time!
HappyHappyLife
Elegant Queen Room
Stayed in Apr 2024
Family
17 review
Outstanding
Posted on Apr 14, 2024
The location is convenient, with a shopping mall nearby and many different types of restaurants nearby. The overall environment of the hotel is good, the front desk is very polite and the service is very good. The room was very clean and comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, a good comment from you is worth more than a thousand miles of spring breeze. Thank you for your simple and loving good comment. Thank you for your trust and support. The hotel's comfortable and quiet environment, complete facilities and meticulous service allow you to enjoy the endless fun of life. We sincerely look forward to your visit again!
Ailvyoudewo666
Superior 2-bed Room
Stayed in Apr 2024
Family
26 review
Outstanding
Posted on Apr 6, 2024
The room facilities are very new, the lobby is very spacious, the store service is good, and we were upgraded for free! The laundry room is also very clean, the breakfast is delicious, and the coffee can be taken away. It is worth recommending!
Original TextTranslated by Google
Response from Property: Such attentive and detailed comments made Duoer's eyes sparkle with tears. We always put service first, just to bring you the warmth of home. Your satisfaction is the greatest encouragement and support to us. You are always welcome to come and visit us often.
Guest User
Elegant Queen Room
Stayed in Mar 2024
Business travelers
8 review
Outstanding
Posted on Mar 25, 2024
The service at the front desk is very good. I came here on a business trip this time.
The facilities are complete and not far from the airport
I will choose here again next time I come!
Original TextTranslated by Google
Response from Property: Dear guest, a good comment from you is worth more than a thousand miles of spring breeze. Thank you for your simple and loving good comment. Thank you for your trust and support. The hotel's comfortable and quiet environment, complete facilities and meticulous service allow you to enjoy the endless fun of life. We sincerely look forward to your visit again!
KAKAdachou
Elegant Queen Room
Stayed in Mar 2024
Business travelers
45 review
Outstanding
Posted on Mar 21, 2024
The hotel service is good, the environment and lobby are good, I hope to continue to work hard, the room hygiene and facilities are also good, I will continue to stay next time, the attitude of the front desk and the room is very good
Original TextTranslated by Google
Response from Property: Time will always prove that our meeting is right and worthwhile. It is neither too early nor too late. It is the right time to meet. Time will not disappoint waiting, and Duoer will not disappoint your expectations. I look forward to meeting you again~
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 20, 2024
The soundproofing is poor, the hygiene is average, the breakfast is OK, and I don't know what socket behind the TV is flashing all the time
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello, I am very sorry for giving you an unsatisfactory stay experience. If you are very sensitive to sound when resting, you can inform our partners in advance and they will try to arrange a quiet room for you. Xiaoduo will also give further training to the partners on the same day. In addition, the light you mentioned is just the display of the socket, etc. The light is still on, proving that it is powered normally and can be used normally. At the same time, thank you very much for your recognition of Xiaoduo. People should flow towards their destination like the river, and encounter obstacles. You can't go directly over, go around, but you can't stop. I wish you happiness every day!