The room was clean and as it looks in photos. however although the hotel is non smoking, people will smoke in the lift and in their rooms/bathroom. The smoke smell drifted into our room from the bathroom which was not pleasant. The air conditioning in our room was also a bit noisy and we could hear people outside talking in the early morning which disrupted our sleep. The service was good however - we did not bring adaptors and the hotel lobby kindly lent us 2 adaptors. The room has built in Bluetooth speakers and we were welcomed with pleasant calming music on arrival to our room (la vie en rose, and more) and they also provided tea pot and cups with Chinese tea leaves. Location was good and close to Futian by car however we did not take the metro so not sure how far that is from the hotel.