Royal Holiday Hotel Shenzhen

The hygiene is very good. The lady at the front desk, Xiao Wen, is very enthusiastic and helped with the express delivery. Even the cleaning lady has a very good attitude. It’s a good experience during my stay. There’s a lot to eat around. It is very convenient to go out. Everything in this hotel is not too fancy. It only has a gentle and peaceful atmosphere that makes you feel that as soon as you walk in, you can relax and forget about the hustle and bustle of the outside world. The facilities in the room of this hotel are very complete. The spacious bed allows travelers to have a full sleep. There is a set of lubricating, skin-care and cleaning products in the bathroom, which can make you feel that the hotel has a deep tolerance and love.

Before booking, I called to ask what the difference was between the luxury double and the ordinary double. The front desk told me that there was no difference. So why did Ctrip show that there was such a big difference in space? When I entered the room, I found that there were no slippers in the room. Fortunately, the room was quite spacious and the bathroom was separated from wet and dry areas. The most outrageous thing was that I wanted to do laundry when I climbed down the mountain and asked the front desk if there was a laundry room. I was told that there was one. They didn’t tell me where to go or if I needed to bring my own laundry detergent. I didn’t know what my home was like? The washing machine is a very old-fashioned one on the roof. It took me a long time to find it. I ran up and found that there was no laundry detergent on it and I had to dry it myself. I ran down again to look for laundry detergent on the floor, but I didn’t see any aunties. Finally, I was able to wash clothes. I don’t know how long it will take to wash, and the washing machine doesn’t have any time or other display, which is really outrageous. When I went up to dry my clothes after getting married, I found that the clothes were missing. The front desk told me that they might be in a box for clothes nearby, but there was no box for clothes on the roof, and they were thrown into the trash. I asked the front desk what the box was for, and he confirmed that it was for clothes. Then I really want to know why the box for clothes contains hotel room garbage? As a result, she said she thought she didn't want it anymore. I wanted to say why should I take the clothes I don't want for washing? And the aunt doesn’t look at the trash when she throws it away. There are clothes in it and she still throws trash in it. This wave of operations is really incomprehensible. The reply I gave later was that the guest put it in the box and bought two bottles of drinks and forced them to be thrown into my room. I couldn't understand it. First of all, let’s not say whether it was the hotel employees or the guests who put it there. Doesn’t the hotel have some responsibility?

衞生乾淨，環境優美，服務態度非常好，設備很整齊