YKaring Hotel

I am an old customer who comes here frequently. I have been here since October last year... it has been half a year. The front desk knows. One time, I didn’t make a reservation online (Ctrip). The short-haired female receptionist said the price was 280 yuan for an exquisite double room. She also said that it would be upgraded to a light luxury double room for free and asked me to pay 210 yuan offline (room 8238 was very small and connected). I had no clothes and could only hang the shower head in the bathroom). I was very, very tired and took a nap. When I woke up, I felt that the light luxury room was too small. I asked to change rooms and there was an additional 30 RMB cleaning fee. 😡😡😡 (Then I checked the price online and found that the exquisite double room was only 189 yuan. I suspected that the room I was given was still a small room without an upgrade, and it said it had been upgraded) 2024.03.05 We made a reservation at 4 o'clock on March 7, 2024, and when we arrived at 6 o'clock, we got an exquisite double room for 210 yuan (there were two very small rooms for me to see, so I would definitely disagree). She repeatedly gave those two rooms each time. There were so many luxurious rooms in a small room, but she only gave me those two rooms. It was clear that no one was staying in the other rooms, so they were dark rooms. I am a platinum member of Ctrip. She said: The rooms are reserved in advance for others (there are obviously many vacant rooms), and she must ask me to give 30 yuan before she can upgrade (meaning that she has to pay to upgrade the room type). You can't upgrade if you don't pay for it), she just deliberately added more money and there were obviously a lot of empty rooms. The female front desk said that someone else had made a reservation. Then I have made a reservation. If I come first (check in), isn’t it for those who come first? Everyone booked online. After checking the room types with her, I said, you also know that I am an old customer, so why do I deliberately arrange the smallest room type every time? In the past, other front desks were very satisfied with the arrangements and upgraded them to light luxury rooms or executive king rooms. How did I get to the female front desk? The room is full for the first time or the room is booked in advance and no upgrade is given. When you see room 8201 open and no one is occupying it, why do you have to pay? *Then she said: Other hotels will not upgrade and they will have to pay for it. If you are not satisfied, then don’t stay here. Then, 😡I said your service was poor and called your boss... Then in the blink of an eye, he reluctantly gave me the light luxury room 8201 for which I had to pay, for fear that I would cause trouble with the boss. I'm afraid I'll encounter her service attitude like this again when I stay in a hotel in the future. *I have been talking to her about this process for half an hour and I am very angry and tired.

The room is not good, the service attitude is not good, the elevator is not open, let the passengers go upstairs on foot, it is the first time to see such a rubbish hotel, it is recommended to stay carefully

No office desk and chairs, lying on a small stool Less washing machines, long queues The bathroom door in the room is damaged and there is a risk of falling The room is rather gloomy The peripheral air conditioner is noisy

Woke up in the middle of sleep 👍

The environment is very comfortable. The lady at the front desk 💁🏻 has upgraded the room for me. I like this room very much, and I can also watch movies on the screen, which is very good! live here often

The room is clean and comfortable, the front desk service attitude is very good, the name is Xiaoxing! ! Looks beautiful and sounds great! !

Must give five-star praise, the environment is very good, Xiaohe service is good