Xana Hotelle(Shenzhen futian shangmeilin subway station) Reviews
Xana Hotelle(Shenzhen futian shangmeilin subway station)
No.103 Nanpeng Building, Meihua Road, Shenzhen, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Xana Hotelle(Shenzhen futian shangmeilin subway station) Guest Reviews
4.7/5
Amazing
1351 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All Reviews(1351)
Positive reviews(1306)
Reviews with photos/video(119)
Classy environment(140)
Friendly front desk staff(99)
Many dining options(98)
Easy to get around(94)
Perfect for business trips(52)
Would stay again(48)
Well decorated(34)
Close to metro(25)
Negative reviews(45)
Tang
Romantic Room (Double bed)
Stayed in Aug 2023
Family
5 review
Outstanding
Posted on Aug 13, 2023
Place is good and many restaurants around the area. Breakfast can eat KFC & dumping , taste is good. Only walk around 10mins from MTR but recommend to take taxi coz weather is too hot. ^*^
Guest User
Elegant Queen Room
Stayed in Jan 2024
Business travelers
1 review
Very Good
Posted on Feb 9, 2024
Location is perfect with tons of restaurants within 500 meter.
I have arrived the hotel at 16:30 but the room are not ready yet. teabags are not topup after used up. I have ordered a few parcels with hotel as the reception address, but hotel reception doesn't take care of them properly, just put them in the corner and anyone can pick up without confirmation.
BE ABROADABLE - Nat the Expat
Elegant Queen Room
Stayed in Jan 2023
Couples
12 review
Outstanding
Posted on Feb 1, 2023
This hotel was absolutely darling! There was so much attention to detail throughout, from the sign on the shower encouraging the “concert to begin”, the custom shower amenities, and the teas put out each day.
At first, we stayed in the least expensive room, which had a window facing a wall. We stayed there for our first two nights, and then asked if we could upgrade for our third and final night in Shenzhen. The hotel staff accommodated us so kindly and it took us less than 10 minutes to completely change to the new room. I would recommend booking the room with a view—it’s worth it!
We bought each day’s breakfast along with our booking, which ended up being vouchers which can be redeemed at either the next door dumpling shop or KFC. Since the price was quite fair, we didn’t mind the situation.
We would have stayed longer, and we will definitely stay again if we return to Shenzhen! This hotel was cozy, all of the staff were so attentive and helpful, and everything was so clean and attractive. Thank you all for the wonderful experience!❤️
6/9
Response from Property: Dear gentleman/lady: hello! Wherever you go, as long as there is hope there is a home, you can feel warm, You just like my old friend at the first meeting ." Look forward to your coming next time .
HangHang123
Elegant Queen Room
Stayed in Nov 2021
Business travelers
15 review
Great
Posted on Nov 30, 2021
Need to pick take away at the lobby due to the gate. No breakfast provided.
Response from Property: Thank you for your review! We are sorry for your stay. Your comments are very important to us and if you are here next time, we would like to book again and give us a chance to apologize. Takeout can't go upstairs because of the epidemic. Looking forward to coming back!! Sorry again for the unpleasant stay.
Joe Ng 1982
Business Room (2 beds)
Stayed in Sep 2023
Family
14 review
Posted on Oct 3, 2023
The hotel is conveniently located, about 9-10 minutes' walk from the subway station and Bonjour Mall. There are many authentic people's livelihood shops in the surrounding area, with many choices for meals and late-night snacks. Bukchon Korean Food is right next to it. I booked a business two-bed room with a wide sleeping area. The bed is comfortable and the decoration is new and clean. I just feel that there is no refrigerator in the room. In addition, it is inconvenient that the smart sensor sound light in the toilet often goes out. Everything else is good.
Original TextTranslated by Google
6/8
Response from Property: Dear God/Goddess: Hello! Thank you very much for your stay and review. If you like Xiaoxi, give it five stars! "Pampering you without limit" has always been Xiaoxi's service standard. Xiaoxi will demand itself with higher standards and provide higher-quality services for every guest who stays at Xiaoxi. If there is a bad experience, we will I sincerely apologize for the shortcomings. Thank you very much for your evaluation of our hotel. I would like to express my gratitude and hope that you will choose us next time.
Guest User
Deluxe Room (Double bed)
Stayed in Nov 2023
Business travelers
3 review
Posted on Nov 30, 2023
The hotel is very cost-effective. The rooms are small and airtight. There is a lot of noise at night. There are very few parking spaces in the hotel and it is not easy to park, and there is a charge! Not recommended
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the relevant departments to improve the service quality. Regarding the parking fee issue you mentioned, we are sorry that the front desk did not explain the relevant matters to you in time. Here, your beloved angel Coco would like to express your gratitude to you. My sincerest apologies. Next time you check in, you can also experience our large view or goddess room. These two room types are relatively larger in area. I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Fanzima
Romantic Room (2 beds)
Stayed in Mar 2023
Business travelers
2 review
Outstanding
Posted on Apr 2, 2023
The location is good, there are many restaurants around, and it is very convenient to go to the supermarket. The attitude of the front desk and the cleaning lady are pretty good. The bed is very comfortable to sleep on, especially the slow rebound pillow 👍🏻
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! No matter where you go, as long as there is Xi'an, there is a home, and you can feel the warmth, "Meeting you for the first time is like returning to an old friend." Xi'an Hotel is committed to creating a comfortable, relaxed, comfortable and warm travel life atmosphere, bringing more intimate pet service and business travel experience, serving every customer with heart, Xiaoxi will continue to work hard to continuously improve Xiaoxi's service, Thank you again for your recommendation, Xiaoxi will try her best to provide the best service for Xiaoxi. Looking forward to your next stay.
Guest User
Superior Room (Double bed)
Stayed in Mar 2023
Business travelers
7 review
Outstanding
Posted on Mar 28, 2023
The surrounding facilities are very complete, a lot of snacks, and the transportation is convenient
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! Seeing your comments and recognition of us, Xiaoxi is very happy! Like the summer wind, like the rain in June, like the clear sky, like the Tiffany blue lake, I feel very warm in my heart. Your satisfaction and support make Xiaoxi work harder to provide better service, and give you Every journey has the warmth of home. Xiaoxi is waiting for your arrival at Xi'an Hotel all the time to have a wonderful encounter with Xiaoxi. Xiaoxi wishes you a happy life again! Everything goes well!
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
1 review
Outstanding
Posted on Apr 22, 2023
The room is very clean, the service staff is friendly, the facilities are complete, and it is very convenient to eat around. It is a must-choice store for business trips. Praise 👍🏻
Original TextTranslated by Google
Response from Property: Dear god/goddess hello! Thank you for your good review. We will offer a cup of hot tea to every distinguished guest with a smile to relieve the fatigue of the journey. Serving every distinguished guest enthusiastically, Xiaoxi will unremittingly make a hotel with warmth, caring for every passenger, not only providing a feeling of being at home, but also a kind of neighborhood service, comfortable, relaxed, comfortable and heart-warming . Thank you for choosing Xiaoxi, believe Xiaoxi, we will live up to your expectations!
Guest User
Superior Room (Double bed)
Stayed in Apr 2023
Business travelers
2 review
Posted on Apr 18, 2023
The sound insulation effect is very poor, and the voice of the neighbor watching TV can be heard clearly.
Original TextTranslated by Google
Response from Property: Dear God and Goddess: Hello! I am your beloved angel coco, we regret your experience during your stay at the hotel. Coco felt extremely lost in his heart. Regarding your feedback on poor sound insulation, I have reported it to my superiors as soon as possible. We also urgently hope to get in touch with you and give us a chance to make corrections. We strive to give all customers a quiet sleeping environment! We apologize for your unpleasant stay experience. Looking forward to seeing you again!
Bawangbeige
Deluxe Room (Double bed)
Stayed in Apr 2023
Business travelers
6 review
Outstanding
Posted on Apr 7, 2023
The service at the front desk is very good, there are many delicious restaurants downstairs, and the environment is nice😊
Original TextTranslated by Google
Response from Property: Dear god/goddess hello! Thank you for your good review. We will offer a cup of hot tea to every distinguished guest with a smile to relieve the fatigue of the journey. Serving every distinguished guest enthusiastically, Xiaoxi will unremittingly make a hotel with warmth, caring for every passenger, not only providing a feeling of being at home, but also a kind of neighborhood service, comfortable, relaxed, comfortable and heart-warming . Thank you for choosing Xiaoxi, believe Xiaoxi, we will live up to your expectations!
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
8 review
Outstanding
Posted on Apr 7, 2023
Xiaoxi's butler service is very thoughtful, warm and efficient, and I will choose to stay next time I come on a business trip
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! No matter where you go, as long as there is Xi'an, there is a home, and you can feel the warmth, "Meeting you for the first time is like returning to an old friend." Xi'an Hotel is committed to creating a comfortable, relaxed, comfortable and warm travel life atmosphere, bringing more intimate pet service and business travel experience, serving every customer with heart, Xiaoxi will continue to work hard to continuously improve Xiaoxi's service, Thank you again for your recommendation, Xiaoxi will try her best to provide the best service for Xiaoxi. Looking forward to your next stay.
hellosisi
Deluxe Room (Double bed)
Stayed in Mar 2023
Business travelers
2 review
Outstanding
Posted on Mar 31, 2023
There are plenty of fireworks in the surrounding area, there are many restaurants, and it is very convenient to travel
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! No matter where you go, as long as there is Xi'an, there is a home, and you can feel the warmth, "Meeting you for the first time is like returning to an old friend." Xi'an Hotel is committed to creating a comfortable, relaxed, comfortable and warm travel life atmosphere, bringing more intimate pet service and business travel experience, serving every customer with heart, Xiaoxi will continue to work hard to continuously improve Xiaoxi's service, Thank you again for your recommendation, Xiaoxi will try her best to provide the best service for Xiaoxi. Looking forward to your next stay.
Guest User
Deluxe Room (Double bed)
Stayed in Mar 2023
Business travelers
1 review
Outstanding
Posted on Mar 29, 2023
The hotel has a beautiful environment, the waiter service is very good, there are many restaurants around, it is convenient to travel
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! No matter where you go, as long as there is Xi'an, there is a home, and you can feel the warmth, "Meeting you for the first time is like returning to an old friend." Xi'an Hotel is committed to creating a comfortable, relaxed, comfortable and warm travel life atmosphere, bringing more intimate pet service and business travel experience, serving every customer with heart, Xiaoxi will continue to work hard to continuously improve Xiaoxi's service, Thank you again for your recommendation, Xiaoxi will try her best to provide the best service for Xiaoxi. Looking forward to your next stay.
Malaitangge
Superior Room (Double bed)
Stayed in Mar 2023
Friends
2 review
Outstanding
Posted on Mar 25, 2023
The service is very good, the environment of the hotel is beautiful, there are many places to eat nearby, it is convenient to show up, and I recommend friends to stay here, very good
Original TextTranslated by Google
Response from Property: Dear God/Goddess: Hello! No matter where you go, as long as there is Xi'an, there is a home, and you can feel the warmth, "Meeting you for the first time is like returning to an old friend." Xi'an Hotel is committed to creating a comfortable, relaxed, comfortable and warm travel life atmosphere, bringing more intimate pet service and business travel experience, serving every customer with heart, Xiaoxi will continue to work hard to continuously improve Xiaoxi's service, Thank you again for your recommendation, Xiaoxi will try her best to provide the best service for Xiaoxi. Looking forward to your next stay.