Holiday Inn Express Shenzhen Nanshan Guest Reviews
4.6/5
Very Good
1223 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(1223)
Positive reviews(1180)
Reviews with photos/video(259)
Easy to get around(234)
Friendly front desk staff(210)
Convenient location(184)
Close to metro(152)
Delicious breakfast(124)
Perfect for business trips(89)
Would stay again(33)
Tasty restaurant(13)
Negative reviews(43)
David
1 King Bed Standard City View
Stayed in Jan 2025
Solo travelers
151 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Good location 5 min walk from NanShan Metro Exit H NanShan road. very large King size bed. Good disposable like tooth brush etc. Would recommend for all travellers.
Response from Property: Dear guests, hello! Thank you for staying at Holiday Inn Express Shenzhen Nanshan. The hotel is located in Nanshan District, Shenzhen, with a superior geographical location, only about 50 meters away from Exit H of Nanshan Subway Station on Metro Line 11. The hotel is adjacent to large shopping malls such as Shenzhen Bay MixC, Coast City, Yitian Holiday Plaza and Raffles Square, which can fully meet your travel, daily consumption and other needs. Here, Xiaozhi provides warm and comfortable guest rooms, warm and efficient professional services, free breakfast, free Internet, refreshing showers, high-quality bedding, and self-service laundry cabinets at preferential and practical prices. It is a rare and cost-effective choice. Sincerely look forward to your visit again. I wish you and your family happiness! Holiday Inn Express Guest Care Team
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Guest User
1 King Bed Standard Extra Floor Space
Stayed in Oct 2024
Couples
2 review
4.5/5
Great
Posted on Oct 22, 2024
Convenient location with Nanshan train station right in-front of the hotel. Hotel is also surrounded by many restaurants. There are robot that helps to deliver food to our doorstep too. Their service staffs especially the ladies are nice and helpful, giving good service even after we check out of the hotel.
Response from Property: Dear guest, thank you for choosing to stay with us. your concise words all reveal your satisfaction and affirmation of Ash. Ash has always been committed to providing guests with a comfortable living space. When it comes to customer service, our staff is courteous, warm and responsive, making you feel at home. We sincerely apologize for not having a 50% satisfactory stay. "To meet the needs of guests as much as possible" is the service tenet of our hotel, if you have any questions during your stay, please contact the hotel front desk in time, we will be happy to solve or improve for you. Looking forward to bringing you a more perfect stay experience next time, I wish you a happy life! Holiday Inn Express Guest Care Team
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Haotai
1 King Bed Standard
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Ms Yang good!!
Response from Property: 尊敬的賓客您好,您對小智的信賴是千金難買的財富,謝謝您對小智一如既往的選擇,感恩遇見!作為酒店服務行業,我們不奢求最好,但努力做到更好,衹為您能在繁華的城市之中得到心靈的放鬆,精神的充實,身心的緩解,您的肯定令我們倍感榮幸!小智與家人會加倍用心,期待再次與您相遇!祝您生活愉快。智選假日賓客關懷團隊
RYO
1 King Bed Standard
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
GOOD!misYANsan is great!
Response from Property: Dear guests, Hello! Thank you for staying at Holiday Inn Express Shenzhen Nanshan, and thank you for your five-star review. Looking at your comments, Xiao Zhi was extremely moved, and instantly felt that all the efforts of my friends were so worthwhile. There are many beautiful encounters in life, and the beauty of you and Ash is worthy of Ash's service! May this beauty always be in my heart, and look forward to meeting you next time! I wish you a happy life and a happy work! Holiday Inn Express Guest Care Team!
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ULIndia
1 King Bed Standard
Stayed in May 2024
Family
6 review
4.5/5
Great
Posted on Jun 2, 2024
If u want to drive to Mainland without traffic, other areas of attractions , Happy valley n more greenery chose Holiday Inn express. 1 minute walk to the Metro station and food delivery ( Robot will deliver to your room) 😊 Standard HInn exp. we enjoyed our stay.
Response from Property: Hello distinguished guests! Thank you for choosing to stay at Holiday Inn Express Shenzhen Nanshan. The hotel is located in Nanshan District, the hotel is strategically located, adjacent to Metro Line 11 Nanshan Metro Station Exit H only about 50 meters, the hotel is adjacent to Shenzhen Bay MixC City, Coastal City, Yitian Holiday Plaza and Raffles City and other large shopping malls, can meet your travel, daily consumption and other needs. Here, Xiaozhi provides warm and comfortable rooms, warm and efficient professional services, safe breakfast, free Internet, refreshing showers and high-quality bedding and other superfluous soft and hard facilities, which is a rare and cost-effective choice. We look forward to seeing you again. I wish you a happy family! Holiday Inn Express Guest Care Team!
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Guest User
1 King Bed Standard Extra Floor Space
Stayed in Nov 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Nov 12, 2024
Location is good and convenient. Hotel is a bit old. The front desk staff very helpful. comfortable
Response from Property: Dear customers, greetings! Thank you very much for taking your time to share your stay experiences with us amidst your busy schedule. We are glad that you are satisfied with your stay. As a member of the InterContinental Hotels Group, Holiday Inn Express is committed to create a fast and comfortable business travel experience. Every compliment from you is an encouragement to us. Stay ease, eat ease, and have fun are our wishes and the direction we have been striving for. We think that such a good review is more compatible with a five point rating! If there’s something that we haven't done well, We will keep working hard and hope to receive your full 5-point review next time. We are always waiting for your next stay. Wishing you a happy life. Holiday Inn Express Guest Care Team
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Cheng En Boo
1 King Bed Standard
Stayed in Oct 2024
Family
8 review
3.2/5
Posted on Nov 24, 2024
The building security office is rude and unfriendly to Taxi / DiDi, the security officer (i.e. old man) enjoys chasing away vehicles who are just picking-up / dropping-off. The old man is better suited working in a prison compound, I sincerely suggest the building management can save more money by rearing a few rottweiler if security is the only priority.
Where is the customer service element? Am I a respected hotel guest or an unwelcomed disturbance?
Due the security officer abusive behavior, I have to carry three huge luggage to the main road to board the Taxi / DiDi.
The driver from the Didi Ride Hailing App even prefers to "cancel“, and not enter the Hotel Lobby for pick-up and drop-off.
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Response from Property: Dear guests, thank you for your visit. We sincerely apologize for not providing you with a satisfactory experience. "Meet the needs of guests to the greatest extent possible" is the service purpose of our hotel. If you have any problems during your stay, please contact the hotel front desk in time, and we will be happy to solve or improve it for you. I look forward to bringing you a more perfect stay next time. Holiday Inn Guest Care Team
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GaryHKNY
1 King Bed Standard Extra Floor Space
Stayed in Sep 2024
Business travelers
16 review
2.5/5
Posted on Sep 13, 2024
The location is great. Holiday Inn, as a valuable IHG brand, perhaps should stay away from this kind of Chinese hotel franchising. Renting 2 floors of a neighborhood estate does not make it a hotel, at least not for Holiday Inn. An independent building is a must…
Response from Property: Dear guests, thank you for your visit. We sincerely apologize for not providing you with a satisfactory experience. "Meet the needs of guests to the greatest extent possible" is the service purpose of our hotel. If you have any problems during your stay, please contact the hotel front desk in time, and we will be happy to solve or improve it for you. I look forward to bringing you a more perfect stay next time. Holiday Inn Guest Care Team
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Hsienchun
1 King Bed Standard
Stayed in Aug 2024
Solo travelers
25 review
4.0/5
Very Good
Posted on Sep 23, 2024
Staff works very hard and has very good service attitude. Room is bit dated, so the actual doesnt look as good as the photos. Cleaning can be improved; see dust in corners and mold in bathroom
Response from Property: Dear guests, thank you for coming, we sincerely apologize for not being able to get you a 5% satisfactory stay. "To meet the needs of guests as much as possible" is the service tenet of our hotel, if you have any questions during your stay, please contact the hotel front desk in time, we will be happy to solve or improve for you. Looking forward to bringing you a more perfect stay experience next time, I wish you a happy family! Holiday Inn Express Guest Care Team
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Yi Chan
1 King Bed Standard
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Location is quite central. Staff Ms Yang is helpful.
Response from Property: Dear guests, thank you for coming, we sincerely apologize for not being able to bring you a satisfactory stay. "To meet the needs of guests as much as possible" is the service tenet of our hotel, if you have any questions during your stay, please contact the hotel front desk in time, we will be happy to solve or improve for you. Looking forward to bringing you a more perfect stay experience next time, I wish you a happy life! Holiday Inn Express Guest Care Team.
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Guest User
1 King Bed Standard Extra Floor Space
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Good location and friendly hotel staffs,.
Strongly recommend.
Response from Property: Dear guests, Hello! Thank you for staying at Holiday Inn Express Shenzhen Nanshan, and thank you for your five-star review. Looking at your comments, Xiao Zhi was extremely moved, and instantly felt that all the efforts of my friends were so worthwhile. There are many beautiful encounters in life, and the beauty of you and Ash is worthy of Ash's service! May this beauty always be in my heart, and look forward to meeting you next time! I wish you a happy life and a happy work! Holiday Inn Express Guest Care Team!
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TS
2 Twin Beds Standard
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Nice trip ,very good manner staff!
Nearly metro station.
Nice breakfast.
Will choose again
Response from Property: Hello dear guest, thank you for coming and sharing this pleasant stay. The hotel's "Next Generation" design creates a mixed-use mix of work, leisure and dining. Stylish and comfortable rooms for a natural and comfortable sleeping experience. The hotel provides high-speed dedicated line Internet throughout the hotel to keep your business running at any time, and is equipped with convenient facilities such as a lounge bar, gymnasium, vending machines and 24H self-service laundry service to make your stay more comfortable and convenient. Like Ash, remember to come back often~~ I wish you a happy life! Holiday Inn Express Guest Care Team。
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douglas
1 King Bed Standard
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 6, 2024
This holiday inn express was good value and smart hotel. .location was good steps away from nashan metro station. The hotel was newer..breakfast had some decent western options. Staff was very kind and helpfull particulary candy made me feel at home in china.
Response from Property: Dear guest, thank you very much for taking the time to write a review. We are thrilled to hear that you had an enjoyable stay with us. It is our employees' greatest pride, so your feedback is important to us. We look forward to the opportunity of welcoming you back to our hotel in the future.Sincerely,IHG Social Listening Team
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Evelyn
2 Twin Beds Standard Extra Floor Space
Stayed in Apr 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Jun 6, 2024
Overall was good. Location was great, with substation just a minute of walk away. Love the laundry room !
Response from Property: Dear guests, it is a pleasure to meet you at Holiday Inn Express Shenzhen Nanshan. The hotel's strategic location is one of the hotel's great advantages, attracting many business travelers. Our hotel is located in Nanshan District, Shenzhen, adjacent to Metro Line 11 Nanshan Metro Station Exit H only about 50 meters, adjacent to Shenzhen Bay MixC City, Coastal City, Chunzhu Building, Tencent Headquarters Building, Yitian Holiday Plaza and Raffles City and other large shopping malls, convenient transportation, can easily reach all corners of the city. We look forward to seeing you again and wish you a pleasant trip! Holiday Inn Express Guest Care Team
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Guest User
1 King Bed Standard Extra Floor Space
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
We loved everything about the hotel. Location is good as it is very near the train station. The daily breakfast buffet is delicious. All the staff here is also friendly and accommodating, from the cleaning team to the restaurant team and even the front desk! Special shout-out to "Mikey" (who received us warmly and was so kind despite our arrival at 4am) and "秀”. Would highly recommend staying here.
Response from Property: Dear guest, Thank you for choosing to stay at our hotel. Your brief words reveal a full recognition of our hotel and we are delighted to have brought you such a wonderful experience. We provide you with the most considerate service, the cleanest and most comfortable environment, the most abundant and delicious breakfast, as well as a superior location to ensure that you have a convenient and comfortable journey. We are honored that you enjoyed your stay here. We invite you to stay with us again.Sincerely,IHG Social Listening Team