Guest User
February 23, 2024
The front desk staff provided good service and basically responded to all requests. The hotel should have been renovated 3-4 years ago and should be quite new, but it is not well maintained. The walls are moldy, there is dirt, and there is dust in the corners. I would like to emphasize the hygiene and the cleaning lady. The hygiene is not up to standard. The floor is much easier to take care of than the carpet. If it is cleaned every day, it will not be very dirty. However, my baby walked on the floor for a few circles and his feet were black. His socks were also black. The cleaning lady was not very professional, especially the one wearing glasses who had a bad attitude. We asked for a vacuum cleaner, but she was not very happy and kept persuading me that it was not clean. If it was not clean, could we change a vacuum cleaner? I saw her operation and it was also very stiff and sloppy. The management should be trained well. It may not even be as good as Home Inn. I have stayed in many series of Atour hotels, but this one has the worst hygiene and the cleaning staff is bad.
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