Mercure Shenzhen Nanshan Shenzhen Bay
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1 night
1 room, 2 adults, 0 children
All properties in Shenzhen
Mercure Shenzhen Nanshan Shenzhen Bay
No.4 Houhai Road (Qianjin Building), Nanshan District, Shenzhen, Guangdong, China
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Amenities
Indoor swimming pool
Fitness Room
Public parkingFree
24-Hour Front Desk
Luggage StorageFree
Restaurant
Café
Taxi booking service
All amenities
Property Description
Located in Houhai Avenue of Nanshan District, Mercure Nanshan hotel enjoys access to Shekou Free Trade Zone, Nanshan Technology Park and Shenzhen Bay Headquarters Base. It’s only 30 minutes’ ride from Shenzhen BaoAn Airport and Shenzhen Railway Station. The hotel offers guests 136 elegantly and uniquely designed guest rooms with varying styles, well-established supporting facilities, western restaurants, Gym, laundries, constant-temperature swimming pool and multi-functional conference room. It will be the best choice during your business trip or holidays.
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9.4/10
Good location. Good place to stay. Clean and bright room stayed.
All 3,858 reviews
Surroundings
Metro: Wanxia
(930m)
Metro: Dongjiaotou
(1.3 km)
Airport: Shenzhen Bao'an International Airport
(22.8 km)
Train: Futian Railway Station
(17.3 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
Classical Queen-size Room (Double Bed)
1 Queen bed
25m² | Floor: 2-5
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
Superior Smart Room (Double Bed) (Fridge)
1 Queen bed
23-25m² | Floor: 2-5
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Bath towels
Check Availability

5
Deluxe Smart Room (2 Beds) (Fridge)
2 Single bed
28m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

11
Business Smart Room (Double Bed) (Fridge)
1 Queen bed
27-28m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
Standard Room
1 Queen bed
21-23m² | Floor: 3-5
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Bath towels
Check Availability

8
Deluxe Smart Suite (Fridge)
1 Queen bed
45m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

6
Deluxe Smart Room (Double Bed) (Fridge)
1 Queen bed
28m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

7
Esteemed Honorable Twin Room (Safe + 65-inch Large Screen TV Projection)
2 Single bed
28m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

15
Family Friendly Themed Smart Room (Fridge)
1 Queen bed and 1 Sofa bed
42m² | Floor: 3-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
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Guest Reviews
9.4/10
Outstanding
3,858 reviews
- Cleanliness9.5
- Amenities9.4
- Location9.4
- Service9.5
Average for similar properties in Shenzhen

Review summary
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Location: The hotel is favorably located near Shenzhen Bay, making it convenient for travelers, especially those heading to Hong Kong.(based on 493 reviews)

Guest User
July 26, 2025
my experience was far from satisfactory. I had booked three rooms with twin beds, clearly indicating my requirements at the front desk before receiving my room keys. However, upon entering the rooms, I found one of them had a king-size bed instead of the twin beds I had paid for.When I requested a change of room, the staff provided a different room, but it was not much better. The view was disappointing, very year to construction side and I was left with only two rooms featuring twin beds while one remained a king-size bed. This was not what I had expected from my booking.Additionally, the towels provided were in poor condition. Overall, my stay did not meet my expectations, and I would not recommend this hotel based on my experience.

TravelPhy
March 25, 2025
Very nice stay at the Mercure again!
Hospitable team thanks to 小雅 for checking us in and providing us an upgrade 😃
Value for money choice in the Nanshan district which js close to Shenzhen Bay border.
Will stay again!
The housekeeping team is so warm, drafting hand written cards for each guest!
Amenities have a nice aroma with citrus smell ♥️

Guest User
December 15, 2024
I am very happy to stay here. The staff are very friendly. Stephen as a front office, he helped me so much and gave outstanding service. I surely recommend this hotel for everyone!

Andrew
December 2, 2024
I was assigned to a window facing DARK alley! I took a picture and attached below.
I don’t think I booked such ROOM during the booking! This is a DOWNGRADED ROOM !

Hasanaki
April 22, 2025
Hotel is near Shenzhen bay and not far from sea world. Receptionists both in the morning and evening were very kind and helpful. Would stay again

KellyC_
March 10, 2025
**Hotel Review: Good Value, but Service Needs Serious Improvement**
Overall, our stay at the hotel was perfectly fine for the price. The accommodations were clean, comfortable, and met our basic needs without any glaring issues. Located in a residential area, the hotel is convenient but does come with the expected high traffic during rush hours—something to keep in mind if you’re on a tight schedule.
However, while the hotel itself offers good value for money, the service experience left much to be desired. The staff’s knowledge of the local area, including basic information like metro routes, was surprisingly lacking. For a hotel that presumably caters to travelers, this is a significant oversight and something management should address through better training.
The real turning point, though, was the aggressive push for positive reviews. During our stay, we extended by one night due to unfinished business. That evening, a male front desk staff member approached me out of the blue, insisting I write a positive review and include his name. To be clear, I had no prior interaction with him, and his approach was not only unprofessional but downright uncomfortable. At one point, he even asked to take my phone to write the review himself—an utterly disrespectful and invasive request.
The next morning, as we checked out, a female staff member repeated the same behavior, going so far as to half-chase us from behind the desk to demand a review. The only exceptions were two gentlemen on the day shift, one of whom was an intern, who conducted themselves with far more professionalism and courtesy.
While I understand that reviews are crucial for business, the aggressive tactics employed here had the opposite effect. What could have been a positive review highlighting the hotel’s value for money was overshadowed by the uncomfortable and pushy behavior of the staff. It’s a shame, because with better service, the good reviews would come naturally—no coercion needed. Honestly, I felt like a prey in a poaching ground. It was quite scary and they came on hard and strong, not even taking hints when i said "I'll write a review later I'm quite pressed for time".
Management should seriously reconsider their approach to staff training and KPIs. Placing less pressure on employees to solicit reviews and instead focusing on genuine guest satisfaction would go a long way. After all, good service speaks for itself, and no one enjoys feeling like they’re being strong-armed into leaving a glowing review. A little less sass from the staff and a little more class would make all the difference.

CH_W
June 17, 2025
Good location. Good place to stay. Clean and bright room stayed.

Johnod
July 30, 2024
Although I am primarily a business traveller, I visited the Mecure for a family stay I booked the suite to accommodate way wife’s work and bedroom myself and child could utilise.
Excellent breakfast choice, ideal location for those familiar with SZ.
I stayed 3 nights and booked the same suite for my family to stay a further 4 nights.
So highly recommended and Stephen the manager was particularly accommodating.
Also to note the juice and goods are supplied with the room so another pleasant surprise.
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Additional charge
Fitness Room
Public parking
Free
24-Hour Front Desk
Luggage Storage
Free
Restaurant
Café
Taxi booking service
Robot Service
Meeting Room
Additional charge
Secretarial Services
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Guest Laundry

Indoor swimming pool

Fitness Room

Restaurant

Café

Meeting Room
Restaurant
Restaurant
Style: Buffet
More Amenities
Internet
Wi-Fi in Public Areas
Free
Indoor swimming pool
Heated pool
Pool lounge
No restrictions
Fees apply, CNY 88.00 (approx. NZD 20.74) Per person
Opening times
Business hours
Parking
Public (not only for guests) is available On-site parking. Reservation not possible
Public parking
Free
Transportation
Taxi booking service
Front Desk Services
Self-Service Check-In Machine
24-Hour Front Desk
Translation tools available
Lockers Available
Concierge Service
Electronic Identification Registration
Express Check-In and Check-Out
Luggage Storage
Free
Wake-Up Call
Languages Spoken
English
Chinese (Mandarin)
Food & Drink
Café
Lobby Bar
Health & Wellness
Fitness Room
Public Areas
Non-Smoking Floor
Elevator
Vending Machine
Robot Service
No Smoking in Public Areas
Smoking Area
Cleaning Services
Laundry Service (Off-Site)
Clothes Dryer
Clothes Steamer
Laundry Detergent
Guest Laundry
Dry Cleaning
Ironing Service
Laundry Service (On-Site)
Facilities for Children
Children's Slippers
Kids' Toothbrush
Business Services
Multi-Function Room
Secretarial Services
Coworking Spaces
Meeting Room
Additional charge
Postal Service
Wedding Service
Accessibility
Stair-Free Property Entrance
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Carbon Monoxide Alarm
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Self check-in kiosk
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:00 Open
[Sat - Sun] 07:00-11:00 Open
Height | Fee |
---|---|
Children under 1.2m in height | Free |
Children over 1.2m in height | CNY 78.00 (approx. NZD 18.39) per person |
Adult | Buffet:CNY 78.00 (approx. NZD 18.39) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are not allowed
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2020
- Number of Rooms: 136
Located in Houhai Avenue of Nanshan District, Mercure Nanshan hotel enjoys access to Shekou Free Trade Zone, Nanshan Technology Park and Shenzhen Bay Headquarters Base. It’s only 30 minutes’ ride from Shenzhen BaoAn Airport and Shenzhen Railway Station. The hotel offers guests 136 elegantly and uniquely designed guest rooms with varying styles, well-established supporting facilities, western restaurants, Gym, laundries, constant-temperature swimming pool and multi-functional conference room. It will be the best choice during your business trip or holidays.
Frequently Asked Questions
What are the check-in and check-out times at Mercure Shenzhen Nanshan Shenzhen Bay?
The check-in time at Mercure Shenzhen Nanshan Shenzhen Bay is 14:00 and the check-out time is 12:00.What are the check-in and check-out times at Mercure Shenzhen Nanshan Shenzhen Bay?
Does Mercure Shenzhen Nanshan Shenzhen Bay have a swimming pool?
Yes, Mercure Shenzhen Nanshan Shenzhen Bay has a pool.Does Mercure Shenzhen Nanshan Shenzhen Bay have a swimming pool?
Are pets allowed at Mercure Shenzhen Nanshan Shenzhen Bay?
Unfortunately, pets are not allowed at Mercure Shenzhen Nanshan Shenzhen Bay.Are pets allowed at Mercure Shenzhen Nanshan Shenzhen Bay?
Does Mercure Shenzhen Nanshan Shenzhen Bay provide breakfast?
Yes, guests at Mercure Shenzhen Nanshan Shenzhen Bay can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese. Does Mercure Shenzhen Nanshan Shenzhen Bay provide breakfast?
How much does it cost to stay at Mercure Shenzhen Nanshan Shenzhen Bay?
Prices at Mercure Shenzhen Nanshan Shenzhen Bay are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Mercure Shenzhen Nanshan Shenzhen Bay?
Which airport is closest to Mercure Shenzhen Nanshan Shenzhen Bay?
Shenzhen Bao'an International Airport is the closest airport to Mercure Shenzhen Nanshan Shenzhen Bay, and it is about 1 hour 5 mins from hotel by car (22.8 km).Which airport is closest to Mercure Shenzhen Nanshan Shenzhen Bay?
What is the cancellation policy for Mercure Shenzhen Nanshan Shenzhen Bay?
The cancellation policy for Mercure Shenzhen Nanshan Shenzhen Bay varies depending on the type of room and booking conditions.What is the cancellation policy for Mercure Shenzhen Nanshan Shenzhen Bay?
About This Property
Nearest Airport | Shenzhen Intl. Airport |
---|---|
Distance to Airport | 22.75KM |
Nearest Train Station | Futian Railway Station |
Distance to Train Station | 17.25KM |
Nearest Metro Station | Wanxia |
Distance to Metro Station | 1.33KM |
Average Price From | NZD149 |
Hotel Star Rating | 4 |