Guest User
January 15, 2024
Frankly speaking, the low rating is intentional because this hotel has the worst service I have ever stayed at. First of all, the education and training at the front desk was completely chaotic. A group of old men were allowed to run amok there. We queued up and asked if we could check in, but no one responded. As a result, someone came up and said that we wanted to check in. The front desk asked me to jump in line. I asked them why they ignored me when I asked, and their reply was that they thought we were in the same group as those bosses. Ridiculous. It showed that we could check in at 2:00. The three of us arrived at the hotel after 2:00. Because we were jumped in line, we contacted Ctrip customer service. The customer called the front desk to inquire. Since the front desk told the customer service that we started checking in before 2:00 , this is indeed a shirking of responsibility. Later, one of us was able to check in at 3:00. The front desk is a piece of ****.
Original TextTranslation provided by Google