Vienna Hotel (Shenzhen Kejia Town) Reviews

Response from Property: Dear guest: Hello! Thank you very much for sharing your experience with us and giving us valuable comments and suggestions! Regarding the air conditioner in your room, we have notified the engineering department to repair it and arranged for the engineering department to conduct a comprehensive inspection of the air conditioner in the hotel room. We failed to leave you a perfect memory this time, and we look forward to making up for it next time. We are working hard and look forward to your coming to check the hotel work next time! Wish you all the best!

Response from Property: Dear guest, thank you very much for choosing Vienna Hakka Town Hotel. We are very sorry for the bad experience you had. We attach great importance to your feedback and ask the relevant housekeeping and engineering departments to inspect all floors and verify the situation. If similar problems are found, they will be rectified immediately and we guarantee that such problems will not occur in the future. We sincerely apologize to you again and look forward to seeing you again.

Response from Property: Hello! Thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. It is the ultimate goal of our service to make every guest feel at home. There are supermarkets, convenience stores, food street entertainment, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Metro Line 10 is now open. The A.B subway exit is about 10 minutes' walk from the hotel, and the transportation is very convenient. You and your family and friends are welcome to visit often. Thank you for your five-point praise, which makes us more confident to continuously improve and innovate in future services, free high-speed WIFI, zero waiting for check-in, storage service, wake-up service, etc., to improve the hotel's facilities and service quality! Bring a more comfortable stay experience to every customer. Thank you again for your support and encouragement! Looking forward to your visit again with your family!

Response from Property: Hello! Thank you for choosing us and supporting the hotel. The hotel management attaches great importance to your valuable suggestions. Breakfast and customer service. Welcome to call the hotel front desk or the duty manager. We will immediately make rectifications and comprehensively improve breakfast and customer service to ensure that every guest is provided with a better breakfast and customer service experience. There are supermarkets, convenience stores, food street entertainment, parent-child amusement parks, etc. around the hotel. The scenery of the town is also very good. Metro Line 10 is now open. The A.B subway exit is about 10 minutes' walk from the hotel, and the transportation is very convenient. Welcome to visit with your family and friends. Thank you again for your valuable suggestions, which make us more confident to continuously improve and innovate in future services, free high-speed WIFI, zero waiting for check-in, storage service, wake-up service, etc., to improve the hotel's facilities and service quality! Bring a more comfortable stay experience to every customer. Thank you again for your support and encouragement! Looking forward to your visit again with your family!

Response from Property: Dear guest: Hello! I am glad that you choose to stay at Vienna Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-away boxes! Home is a safe haven, a cozy nest, and a warm corner. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. Looking forward to your next return home!

Response from Property: Dear guest, we are deeply sorry for the bad experience you have had. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the problem of the room air conditioning, the hotel engineering department has stepped up maintenance to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you.

Response from Property: Dear guest, hello! Thank you for your comment. It would be nice if it was five points, haha~ Xiaowei hopes to make continuous progress and looks forward to your satisfaction and comfort during your stay. I hope to accompany you on the road of growth~

Response from Property: Dear guests! Thank you very much for your stay. The hotel has been open for a long time. The hotel has always wanted to provide customers with high-quality choices in service and is also working hard. Thank you for your suggestions. I hope you have the opportunity to visit our hotel again and see our efforts. I wish you a happy life!