Four Seasons Hotel Shenzhen

Great stay at Four Seasons Shenzhen with excellent service from the hotel staff. I visited Shenzhen with my family for a short getaway and birthday celebration. Upon arrival, the hotel duty manager Allison assisted us with early checkin at 12pm. She was also helpful to ask one of the bellboys to assist me with a courier postage which totally save me the hassle from going to the post office. Steven from concierge was very patient to understand our personal preferences to give some really good recommendations of activities, places to visit, and even recent special events in the city 👍 recommend to ask their hotel concierge for recommebdations if you have no travel plans in Shenzhen. The hotel concierge also provides service to store our online purchase parcels that were delivered to the hotel. As we were celebrating birthday during our hotel stay, they have prepared birthday cake and birthday pillows which was absolutely adorable. At the end of our stay, the duty manager Rachel presented us a small gift token which surprised us and make our stay memorable ❤️. The hotel room was more than spacious for 2 people to stay. The bathroom was large too and i really appreciate the duo wash basins and the tv screen on the mirror. The shower was abit difficult to use and the shower head tends to slip down from the stand. The bed was sooooo comfortable and they have a wide selection of pillow. This is definitely one of the best hotel beds we slept on. Other than the fact that other furnitures like the study table and sofa were a bit dated, overall the room was very comfortable. We also enjoyed the hotel spa services. The massage service was soooo good. Love their curation of essential oil. The masseur was skillful to hit the the sore spot with the right amount of strength💆🏻♀️. We had a very good sleep after the massage. We will definitely return to Four Seasons again and will recommend others to stay at this hotel.

Very centrally located in futian district within walking distance to pa mall and Wong tee mall with plenty of eateries to choose from. Also within walking distance to coco park 1 and 2.

comfortable stay, we asked for a room with better view and we got one facing the vast square. Superb!

Great hotel at a great convenient location with close by subway access. Good quality breakfast, overall great hotel and service.

Convenient location near Futian Railway Station, 5-star room and services as you’d expect. Buffet breakfast is well-stocked with a wide variety of options.

The staff were incredibly kind and welcoming, and their service mindset was outstanding. However, the facilities unfortunately fell short of expectations, especially for a Four Seasons property. The first room had hair in the bathtub, which led to a room change. The second and third rooms both had water accumulation issues on the ceiling, and although I tried my best to freshen the air, the persistent smell of mold was unpleasant. In the final room, I was shocked to find a strong sewer odor coming from the sink drain. It was disappointing to encounter so many facility-related issues that didn’t live up to the Four Seasons reputation. That said, the breakfast was truly exceptional. I could feel the dedication and creativity of Executive Chef Jay Elly, who was also incredibly friendly and attentive. From delicious pastries to high-quality noodle dishes and hot foods, the breakfast experience was on par with the best of Four Seasons. I would highly recommend the breakfast to anyone staying here.