Sentosa Hotel (Majialong)

The room is not very big, the bed is big, the breakfast is good, but the soundproofing is average, especially the windows can't be closed tightly.

The room service is okay in all aspects, but I saw small bugs as soon as I entered the door. I hope it can be improved.

Environment: The surrounding catering industry is mature Environment: The room is well ventilated and light-permeable

The room is quite big, with good light connections, many restaurants nearby, convenient transportation, and not far from the bus and subway stations. I am satisfied with my stay.

The hotel service is very good, the room type is also spacious and comfortable, the front desk staff are very good, very enthusiastic and proactive. This is my second time staying at Sentosa Hotel. It's very good 👍🏻👍🏻👍🏻

I have been working for the company for almost 3 years and have never rated any hotel on Ctrip Business Travel. However, I felt very disgusted with the female receptionist at the front desk of Sentosa Majialong Hotel (on duty at 18:00 on March 8, 2024, I called Ctrip Business Travel 10106116 several times after 18:01 , but the robot repeatedly answered irrelevant questions and could not solve the problem): I booked a special room through the business travel platform, paid successfully and received a confirmation SMS/email, but when I checked in at the front desk, she said that my order was invalid. Because it was raining outside that day, it was troublesome to change hotels, so I chose a more expensive one and stayed here for one night and left. Regarding this experience, I have a question: The guest booked a low-priced room, paid successfully and received SMS/email confirmation (until the communication failed and I placed the order again, I did not perform the "cancellation/modification" of the order). Why did she refuse to admit it at the front desk? Does such a hotel still have the spirit of contract and integrity?