Wuyu Hotel (Shenzhen Luohu Port) Reviews
Wuyu Hotel (Shenzhen Luohu Port)
No.1030-1 Heping Road, Shenzhen, ChinaView Hotel Details
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Wuyu Hotel (Shenzhen Luohu Port) Guest Reviews
4.2/5
1660 review
Verified reviewsLocation4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All Reviews(1660)
Positive reviews(1532)
Reviews with photos/video(395)
Convenient location(203)
Easy to get around(189)
Large rooms(87)
Close to train station(86)
Friendly front desk staff(79)
Average sound insulation(69)
Luggage delivery service(17)
Amazing natural light(16)
Negative reviews(128)
Anonymous User
Apartment
Stayed in May 2024
Family
50 review
Posted on May 18, 2024
Two best things are this hotel: right next to the Shenzhen train station and very economical. The lift, corridor and facilities are all old and rusty, even with dust and dirt, but I have to say the bedsheets and pillow case are clean. It still has bottled water, comb and dental kit, so not bad already.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2023
Friends
2 review
Outstanding
Posted on Feb 10, 2023
Excellent location, price, room size, bed size, cleanliness..... Value for money...... Recommended.....
Response from Property: Xiaowu thanks the guest officer for his comment. Xiaowu has been working hard to provide high-quality services and a superior environment for friends who like and recognize Wuyu. Your encouragement is our motivation to move forward. We look forward to seeing you next time at Wuyu Have a perfect encounter!
Zhihui
Deluxe Double Room
Stayed in Oct 2023
Other
3 review
Very Good
Posted on Oct 20, 2023
It is not easy to change the booking date, after the booking payment.
Response from Property: Dear guests: Hello! Thank you for your visit, and we also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Saleh
Deluxe Double Room
Stayed in Apr 2023
Business travelers
76 review
Posted on Apr 24, 2023
It is hard to find it from train station.
Response from Property: Dear guest, hello! I am your online butler "Xiaowu". I deeply apologize for your unpleasant experience and thank you very much for your valuable feedback. We will have a dedicated person to follow up and follow up on any issues you have raised. Xiaowu has been making unremitting efforts to pursue customer satisfaction and hopes to have a good experience when we see you again next time..
Guest User
Superior 2-bed Room
Stayed in Jul 2023
Family
1 review
Very Good
Posted on Jul 13, 2023
Good service and nice hotel
Response from Property: Thank you for your comments. I have been working hard to provide high-quality service and a superior environment for friends who like and recognize me. Your encouragement is our driving force for progress. We look forward to a perfect encounter with you next time at me!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 13, 2024
Good 👍🏻👍🏻👍🏻
Denghongbin
Deluxe 2-bed Room
Stayed in Dec 2023
Couples
30 review
Outstanding
Posted on Dec 13, 2023
Verrrry gooood
Wangzherongyao-liudehuadi2hao：wangshijiexiansheng
Superior Queen Room
Stayed in Jun 2024
Solo travelers
48 review
Posted on Jun 27, 2024
The room is not up to the standard of a four-star hotel! The towels are stained, the walls are moldy, there is no tea for guests to make tea, the electronic stove is broken and the guest has to go downstairs to report it to the front desk before it is replaced! The TV is very small! What's even worse is that 👀 you can't watch Hong Kong 🇭🇰 TVB programs! It's useless even though it's so close to Hong Kong! It's not the China Radio and Television (Guangdong Radio and Television) network! The laundry room doesn't have a dryer and I don't dare to wash clothes for fear that they won't dry! There is no place to dry clothes! The price is expensive! It's far from Luohu Port! Not as close as the Overseas Chinese Hotel, and it's not as flat and has a bathtub! There is no bathtub in my room!
Original TextTranslated by Google
Response from Property: Hello, according to your check-in information, you asked the front desk to upgrade your room, and the front desk opened a 1.8-meter-high bed for you. You did not report your problems to the front desk when you checked in. When you checked out the next day, you asked the front desk to extend your check-out time, and the front desk also extended it for you. The hotel is only a few minutes' walk from Luohu Port. I don't know if you went to the same port. I'm sorry for giving you a bad check-in experience!
Shenbaojun
Apartment
Stayed in Jun 2024
Business travelers
12 review
Outstanding
Posted on Jun 20, 2024
The room is clean and the service attitude is good. The location is excellent. It is very close to Shenzhen Station and Luohu Port and can be reached by foot.
Cleaning: Good
Service: Good
You can also store your luggage for free
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. I am really touched to see your satisfaction and affirmation. I will continue to work hard and be ready for you to come back at any time.
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Business travelers
9 review
Outstanding
Posted on Jun 10, 2024
Very good hotel, two words to describe it: convenient! Convenient to go everywhere. The subway is well connected, whether it is to the airport, tourist attractions, crossing the port, etc., it only takes more than ten minutes.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Apartment
Stayed in May 2024
Friends
40 review
Posted on May 29, 2024
In Shenzhen, we stayed in the Wuyu Hotel Apartment. The hotel has convenient transportation and is close to the subway station and the train station. There are also snack bars around. The hotel is too old and the apartment is too small. The waiter is not enthusiastic. The price is not high, so it is suitable for overnight stay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!
Guest User
Superior 2-bed Room
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on May 15, 2024
The room is clean and hygienic, with good lighting. The front desk service is very good. It is close to Shenzhen Station, very convenient and worth recommending
Original TextTranslated by Google
Response from Property: Xiaowu thanks the guest for his comments. Xiaowu has been working hard to provide high-quality services and a superior environment for friends who like and recognize Wuyu. Your encouragement is our driving force for progress. I look forward to having a perfect encounter with you at Wuyu next time!
Guest User
Superior Queen Room
Stayed in May 2024
Friends
7 review
Outstanding
Posted on May 4, 2024
It was a good choice to choose this hotel on the first day of my visit to Shenzhen. The price did not change during the 51 period, and the service was very good. I would like to especially praise the young man with glasses who helped me check in yesterday. The service was very good and attentive. The room was also clean and comfortable, and there were many delicious foods around. It was clean and tidy. I didn't take pictures of the room, so I'll attach pictures of the food. Haha 😆 Shenzhen people are really nice. I'll come again if I have a chance.
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior 2-bed Room
Stayed in May 2024
Couples
5 review
Outstanding
Posted on May 3, 2024
The location is easy to find, right next to Shenzhen Station, the service is very friendly, the sanitation is very clean, it is suitable for travel and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
Apartment Double Room
Stayed in May 2024
Family
46 review
Posted on May 5, 2024
I hurried to Shenzhen to see the sea and caught a train the next day, so I stayed near the train station. This is probably the worst hotel I've ever stayed in. The train was right next to the window, and it was still rumbling at 12 o'clock in the evening. The noise was very loud, and it started again at 5 o'clock in the morning. The facilities in the room were old, the lock was broken, the toilet was dirty, I cleaned the toilet again, and the sheets were stained... Although I only stayed for a few hours, I couldn't stand it, and it cost more than 200 yuan.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!