Sentosa Hotel (Taoyuan  Branch Store)

Sentosa Hotel (Taoyuan Branch Store) Reviews

Sentosa Hotel (Taoyuan Branch Store)

Tower B, Jinniu square, Tianxia International Center, the intersection of Taoyuan road and Nanguang Road, Shenzhen, ChinaView Hotel Details
Sentosa Hotel (Taoyuan  Branch Store)
Sentosa Hotel (Taoyuan  Branch Store)Sentosa Hotel (Taoyuan  Branch Store)Sentosa Hotel (Taoyuan  Branch Store)
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Sentosa Hotel (Taoyuan Branch Store) Guest Reviews

4.6/5
Great
2008 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(2008)
Positive reviews(1927)
Reviews with photos/video(309)
Friendly front desk staff(195)
Delicious breakfast(131)
Great swimming pool(124)
Large rooms(105)
Close to metro(72)
Perfect for business trips(67)
Has an infinity pool(23)
Clean pool(11)
Negative reviews(81)
Snoussi
Guestroom - City-View (2 beds)
Stayed in May 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on May 22, 2024
Good hotel, swimming pool nice. The guy from India in entrance of lobby very kind and speck good English so good point for the hotel. One thing I'm no happy for the Sauna they told us is broken...
Guest User
Elegant Boutique Studio Room (Kitchen)
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
This is my second stay at the Sentosa Hotel, which is conveniently located near the subway station. The room is clean and I like the swimming pool very much. Thanks to Mako at the front desk for his warm service, we will check in again next time.
Response from Property: Thank you for your perfect evaluation of us. Your recognition is the driving force behind our progress. Sometimes unforgettable at first glance is not necessarily luxurious and cumbersome, but also warmth that is close to the heart. Making ordinary details exquisite and serious will form a great power. We are willing to be the warm and simple guardians in modern hurried life. You will come, we will always be here!
Guest User
Guestroom - City-View (2 beds)
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Has been staying for many days, the hotel overall feeling very good, although it has been open for many years, but the facilities and equipment maintenance is still very good, especially there is a small kitchen, especially suitable for long-term business trips or family travel, very convenient, the front desk service staff is also very polite, take the initiative to introduce the package service content contained in the room. The next morning, I also went to experience the breakfast, which was very rich and belonged to the buffet breakfast, with various products, a combination of Chinese and Western, and also provided meals for children, which was very thoughtful. My only regret is that I visited the outdoor swimming pool of the hotel, but due to the weather, I could not go there and experience it again in the summer. In short, in Nanshan District is a very cost-effective hotel, very recommended [love][love][love][love]
Response from Property: Thank you for your serious feedback and affirmation of our service and hotel quality. We will definitely take every detail seriously to make consumers more satisfied. We look forward to your next visit!
Stella chiew
Elegant Boutique Studio Room (Kitchen)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 20, 2024
Good location with comfortable bed. Walking distance to Taoyuan mrt
Guest User
Stayed in Feb 2024
Family
6 review
3.0/5
Posted on Feb 14, 2024
Spacious hotel room. It was too cold inside when we arrived with kids we asked for a heater theres only two on the premises. Breakfast was too simple, needed more variety. Best to visit in spring or summer
Response from Property: Dear guest, thank you for your feedback on our hotel. We apologize for any issues you encountered during your stay. Please allow us to express our sincere apologies to you. We will take your questions seriously and strive to improve our service quality.
C。。。
Elegant Boutique Studio Room (Kitchen)
Stayed in Oct 2023
Couples
8 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Our stay at Sentosa hotel was enjoyable, despite the distance from the city center. The nighttime city lights view from our room was captivating. Though some staff had limited English proficiency, their genuine efforts to communicate and their friendliness were noteworthy. The well-maintained and clean room added to the overall satisfaction of our stay.
Response from Property: Dear guests ~ Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the facilities and services of the hotel is the driving force of the work of the hotel staff, so that every guest can feel at home is the ultimate goal of our services. With their warm decor and free high-speed Wi-Fi, the hotel rooms are the perfect choice for your trip. It is our pleasure to serve you, and the hotel staff is looking forward to your next visit!
iphurios
Guestroom - City-View (2 beds)
Stayed in Mar 2024
Booked for others
29 review
5.0/5
Outstanding
Posted on Apr 4, 2024
I recently booked a stay at Sentosa Hotel for my aunt and uncle, and I’m thrilled to report that their experience was absolutely fabulous! From the moment they checked in until their departure, every aspect of their stay was impeccable, making their visit to downtown unforgettable. First off, let’s talk cleanliness. My aunt is particularly picky when it comes to the cleanliness of hotel rooms, and Sentosa Hotel passed with flying colors! The room was spotless, well-maintained, and smelled fresh throughout their stay. It’s evident that the hotel takes great pride in ensuring a clean and comfortable environment for all guests. Location, location, location! Sentosa Hotel is perfectly situated in the heart of downtown, offering easy access to all the city’s best attractions, dining, and shopping. My aunt and uncle loved being in the center of it all, making their exploration of the city both convenient and enjoyable. Whether they were looking for a leisurely stroll in a nearby park or a lively evening out, everything was just a short walk or a quick ride away. However, what truly set Sentosa Hotel apart was the warmth and friendliness of the staff. Every interaction, from the front desk to housekeeping, was met with genuine smiles and a helpful attitude. My aunt and uncle couldn’t stop praising how the staffers went above and beyond to ensure their comfort, offering local recommendations and attending to all their needs with enthusiasm. In summary, Sentosa Hotel isn’t just a place to stay; it’s a place that makes you feel welcomed and valued. My aunt and uncle are already planning their next visit, and I can’t thank the Sentosa Hotel team enough for making their stay so special. If you’re searching for a clean, well-located hotel with a team of friendly professionals in downtown, look no further than Sentosa Hotel. Highly recommended!
Response from Property: Thank you for your serious feedback and affirmation of our service and hotel quality. We will definitely take every detail seriously to make consumers more satisfied. We look forward to your next visit!
Guest User
Guestroom - City-View (2 beds)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Good location,Near a big park and close to subway station.The room is super clean and nice,thanks to Mako for the good Service!
Response from Property: Thank you for your serious feedback and affirmation of our service and hotel quality. We will definitely take every detail seriously to make consumers more satisfied. We look forward to your next visit!
PlayToWinOnly
Guestroom - City-View (2 beds)
Stayed in Apr 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Very good hotel base on location and the staff is friendly and helpful for room upgrade
Response from Property: Dear guests, thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel facilities and services is the motivation of all staff, and making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all staff look forward to your next visit!
Guest User
Guestroom - City-View (2 beds)
Stayed in Aug 2023
Family
2 review
4.7/5
Amazing
Posted on Sep 3, 2023
Rooms are big I was in twin guest room Then I upgrade my reservation to elegant suite The only problem is the language Only two employees speak English and they are not available all the time Special thank to Mr Shaun , who speaks English, and helps guests if they face any problem in communicating with other employees .
Response from Property: Dear friends, thank you very much for your stay and appreciation! It is a pleasure to have a wonderful time with you, and your appreciation has been a great inspiration to the hotel. It is a great honor for you to remember the names of our team members and praise their work. Your recognition is a great support and encouragement to the team! We will use the sincerity, the sincerity, the heart, the cordially looks forward to your next visit. I wish you a good mood every day!
Muhammad Bilal
Guestroom - City-View (2 beds)
Stayed in Sep 2023
Business travelers
15 review
2.5/5
Posted on Sep 8, 2023
Old & building, reception area is very off , took too much time at reception very slow
Response from Property: Dear guests, hello, thank you for choosing Sentosa Hotel, we cannot bring you a wonderful stay experience, we are deeply sorry, we have been opened in 2016 for 8 years, the front desk is at the main entrance of the hotel, you can see us as soon as you enter the hotel, check-in guests are checking in, if there are too many guests, you need to wait a little bit. We apologize again and look forward to your next visit
Guest User
Elegant Boutique Studio Room (Kitchen)
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 27, 2023
nice place, hope to visit there next time when i have chance to back China
Response from Property: Dear guest: Hello! Thanks for your 5 out of 5 review! Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope Sentosa will be the most warm and unique one in your memories! Remember to come back and see oh, I wish you: all is well!
Khusnulla
Guestroom - City-View (2 beds)
Stayed in Jan 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Feb 5, 2024
Nice hotel with great personnel , we enjoyed the stay, but bathroom was a bit problematic. Doors can’t be closed fully …
Response from Property: Dear friends, thank you for your affirmation and recognition, failed to get your full marks, but it is also a kind of encouragement, indicating that we have better room for progress. In the future, we will work harder to provide quality service and hardware experience for all guests. We also hope to have the opportunity for you to stay in the hotel again and test our growth!
Tangfong
Family Suite - 2-Bedroom, 2-Living Room, City-View (Balcony)
Stayed in Aug 2023
Family
12 review
3.2/5
Posted on Aug 7, 2023
location is good, breakfast is normal, bedroom quite old. The robot was really helpful
Satyr
Elegant Boutique Studio Room (Kitchen)
Stayed in Aug 2023
Couples
39 review
4.0/5
Very Good
Posted on Aug 27, 2023
near to the metro station and provided ai robot to send food delivery
Response from Property: Dear guest, thank you for choosing Sentosa Hotel. We are an international executive apar**ent hotel located at Exit A of Taoyuan Station of Metro Line 1. The hotel is close to Nanshan District Committee, Lixiang Park, Shenzhen University, and Experimental Center. Surrounded by schools and Nanshan Cultural and Sports Center, the transportation is very convenient. It is an ideal place for business and leisure people. The hotel is equipped with a cute food delivery robot that can help you deliver food and express delivery. We look forward to your visit again~