Kingdom Hotel

On the night of September 14th when we checked into the hotel, we returned to the hotel around 11pm and found that the door lock could not be opened. Then we went downstairs to the front desk and asked. The front desk gave me a different key card. When we got to the hotel, the door still could not be opened. Later, I contacted the front desk again and was told that the door lock might be out of power and that I needed to find a technician to replace it. At that time, almost 20 minutes had passed since the door lock could not be opened until the front desk told me that the door lock was broken. We kept lingering at the door of the room with food. After another ten minutes, the master came to repair the door lock, and said that the door lock was not a battery problem, but simply broken. He called the front desk again, and it took a long time to fix it. The whole process lasted almost an hour! At that time, we brought food, drinks, and ice cream. The food was cold and the ice cream melted, which seriously affected the stay experience! It also caused our losses! And the hotel's attitude is also very unfriendly! No compensation measures or apology were made to our guests! Not even verbally! Seriously affects the consumer experience! The glass in the hotel bathroom is also transparent without a curtain. The bed is next to the glass, which seriously exposes privacy! This caused great inconvenience to our guests! When we finally left our luggage, the hotel didn't let us store it at the front desk, but in the so-called office opposite. We didn't ask for any vouchers or storage slips. We were told that someone would be watching, but when we finally went to get our luggage back, there was none. If someone is looking after it, just take it away! Just think about who is responsible if something is lost! This stay experience was very bad! Not recommended to stay!

Old-style hotel, no smart system, smelly carpet, good service