Shenzhen HAPPYOCEAN Hotel Reviews
Shenzhen HAPPYOCEAN Hotel
No.2329 Xinhai Building, Nanshan Avenue, Shenzhen, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Shenzhen HAPPYOCEAN Hotel Guest Reviews
4.5/5
Good
3310 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All Reviews(3310)
Positive reviews(3133)
Reviews with photos/video(879)
Easy to get around(418)
Classy environment(348)
Friendly front desk staff(308)
Close to metro(274)
Well decorated(76)
Well designed(72)
Perfect for business trips(71)
Excellent room layout(38)
Negative reviews(175)
Jasper Lim97
Loft (Double bed)
Stayed in Jan 2024
Couples
6 review
Very Good
Posted on Jan 8, 2024
The hotel located very near to train station exit D. Just a small walking distances and convenient for traveller. The room set up is not the same as the pictures shown for 2 floor queen size room. The bed is at lower floor and the tea set is located at higher floor, this will be a-bit useless as higher floor have little things. Quite an unexpected different as compared to listed pictures. No security deposit box available. The toilet 🚽 have warm seater.
6/9
Response from Property: Dear customer, thank you for your stay. We are sorry that we were not able to satisfy you 100% during your stay. If there is anything we did not do in our hotel, you are welcome to point it out or report it to the front desk. We will do our best to satisfy you! Welcome to visit again, wish you a happy life!
Leavemeamessage
Executive Room (Double bed)
Stayed in Dec 2023
Couples
16 review
Very Good
Posted on Dec 29, 2023
Fast and easy check in! Was lucky enough to be able to do late check out. Although they have a station right outside the hotel, there’s not much options for dining nearby. Delivery service is convenient though.
Response from Property: Dear DiKeGuan, thank you very much for taking your precious time to give us recognition, and also thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe the hotel has done something wrong. We hope that you can point out our shortcomings to us when you come next time. We will work hard to do better. We will continue to serve attentively so that every guest who comes to the store can feel the warmth of home. , I hope our service can bring you more surprises and touches, and we look forward to your next visit!
Trista Lau
Loft (Double bed)
Stayed in Dec 2023
Couples
22 review
Great
Posted on Dec 28, 2023
The location is nice near the ancient city and right in front of the MTR station which is really convenient.
Guest User
Guestroom (Queen Bed)
Stayed in Dec 2023
Solo travelers
3 review
Very Good
Posted on Dec 24, 2023
This hotel is located outside one of the subway’s exits, making it very accessible and convenient. There are numerous eateries and places to visit within walking distance. The hotel staff were also friendly which made the stay pleasant.
Response from Property: .Thank you for your review. Your words sometimes encourage us and sometimes remind us. We feel happy but also feel a little bit of pressure at the same time. We are happy that you can give us such a pertinent evaluation after checking in. At the same time, although you have asked questions We feel a little bit of pressure in our hearts, but this is also a spur to our work. Thank you again for your review. We will definitely solve some problems in our work as soon as possible. Our progress still needs your testimony! Looking forward to your next stay.
MW MB, Canadian retirees
Stayed in May 2024
Couples
18 review
Posted on May 26, 2024
The front desk service was very unhelpful and borderline rude. The room had a toilet that was so loud it woke up the other person in the room. The breakfast buffet selection was limited compared to the other seventeen hotels that we stayed at in China.
Anh Vũ Thị Nam
Guestroom Double Bed 1
Stayed in May 2024
Business travelers
1 review
Amazing
Posted on Jun 7, 2024
The room was spacious and comfortable, providing a good level of comfort and cleanliness. However, I was disappointed to find that despite the description mentioning a gym, there was actually no gym available on-site.
One major drawback was the strong smell of smoke in the hallways, which was quite unpleasant and affected the overall experience. On a positive note, the staff were very polite and supportive, always ready to assist with any requests.
Overall, while the room itself was satisfactory, the misleading amenities and the smell in the hallways were significant downsides.
Guest User
Guestroom (Queen Bed)
Stayed in Nov 2023
Solo travelers
4 review
Outstanding
Posted on Nov 8, 2023
I looked for a cheap Hotel near to the Shenzhen Metro and to Ancient City. That it was. Metro 20m in front of the entrance. Ancient City walk 20 min. My room didn't have windows what I didn't recognised while booking. But that didn't bother me at all because I was all day busy in the city. Very clean and comfortable.
6/8
Response from Property: I'm so happy to see your good reviews! As long as your stay is comfortable, Xiao Yueyue feels that no matter how much you pay, it is worth it. It is little Yueyue's honor to meet you during the journey, and it is little Yueyue's greatest joy to be able to give you comfort and happiness during the short journey. I believe we have formed an indissoluble bond, Xiaoyue. Yue hopes that you can protect this hard-won fate with little Yueyue. We look forward to serving you on your next trip to charming Shenzhen.
richardlee309
Loft (Double bed)
Stayed in Apr 2024
Couples
11 review
Posted on Apr 12, 2024
facilities such as sofa and faucet were quite dusty, corners of the room had dust. advertised afternoon tea set with a bubble tea and some pastries, we were only offered 2 coffees in plastic cups and a tiny plate of fruit covered in cling wrap.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
kuanpeng
Guestroom Double Bed 1
Stayed in Apr 2024
Business travelers
2 review
Posted on Apr 18, 2024
Booked a room with city view , but gotten a normal room without any view at all ... Disappointed
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.
Emily214
Guestroom (Queen Bed)
Stayed in Oct 2023
Couples
37 review
Great
Posted on Oct 3, 2023
Just a few steps away from the metro and is within walking distance to attractions.
The bed is clean and comfy.
But the shower temperature wasn't stable, nothing to watch on tv unless you pay or have an account.
Breakfast was quite mid.
Response from Property: Dear guest, thank you for your stay and for giving us the opportunity to serve you. The support and suggestions in your reviews are very rare and precious treasures for us. We will continue to work hard to continuously improve various services and hope to see you again in Yuehai. I wish you a happy mood and a happy family!
Gladys
Guestroom (Queen Bed)
Stayed in Jun 2024
Couples
3 review
Very Good
Posted on Jun 14, 2024
Room was spacious and clean. The takeout delivery robot was very helpful
David Washington from Sydney
Guestroom Double Bed 1
Stayed in Mar 2024
Solo travelers
5 review
Outstanding
Posted on Mar 15, 2024
Highly recommended. Very clean rooms, helpful staff, and even a high-tech toilet.
Guest User
Guestroom Double Bed 1
Stayed in Nov 2023
Friends
7 review
Outstanding
Posted on Nov 26, 2023
So good very convenient place to nanshan district. Staff are very friendly. Can use Visa card for payment.
Jaden
Guestroom (2 beds)
Stayed in Sep 2023
Family
2 review
Posted on Sep 24, 2023
Some rooms don't correspond to the pictures (e.g. no sofa, wall completely blocking window view) and the floor was dirty. There is also construction going on next to the hotel, though soundproofing was generally decent.
Response from Property: .Thank you for your review. Your words sometimes encourage us and sometimes remind us. We feel happy but also feel a little bit of pressure. We are happy that you can give us such a pertinent evaluation after checking in. At the same time, although you have asked questions. We feel a little bit of pressure in our hearts, but this is also a spur to our work. Thank you again for your review. We will definitely solve some problems in our work as soon as possible. Our progress still needs your testimony! Looking forward to your next stay.
Guoguang
Guestroom Double Bed 1
Stayed in May 2024
Family
1 review
Posted on May 18, 2024
Not bad but nothing is good.