Guest User
December 4, 2022
Be sure to complain about the night shift front desk. The last time was at 1 am on November 13th. When I checked in, I found the room was very noisy and smelled of smoke. The male front desk refused to change the room. . I said that I can't live anymore, you can handle the check-out. Then he did not process the check-out application, saying that their hotel did not have permission. After I repeatedly asked him and told him that the Ctrip official told me that you had permission, he only processed the check-out application (didn’t he say that he had no permission before).
Early this morning, at around 00:40, the car I was driving was stopped by the parking lot, saying that there was no space left. I saw that there was a dedicated parking space for the hotel, so I went in and communicated with the front desk, but the front desk directly lectured me. hate. I'm very polite to communicate with you, if you don't let me stop, it's fine, why do you teach me, I'm not your subordinate, what kind of leadership are you setting in front of me.
The other staff I encountered were all very nice, but I don't know where the big leader was recruited at the front desk, or the kind who doesn't hate people and feel uncomfortable.
Original TextTranslation provided by Google