Guest User
April 21, 2024
This is the worst service and the most famous hotel I have ever stayed in. Staying in this hotel is just asking for trouble. I suggest you avoid it.
Event 1: There was no mineral water in my room at noon. I went to the front desk to get it. The front desk said there was no mineral water and asked the cleaning staff to bring water to my room later. I went out to buy water and drank it. When I returned to the room at around 4 or 5 in the afternoon, I found that there was no water and asked to bring me water. I waited until about 7 o'clock in the evening and was really thirsty. I called the front desk angrily and finally brought me water. It took six hours to get a few bottles of water. Did the hotel have to airlift mineral water?
Event 2: It was already very late when I checked into the room, so I went to bed without checking the hygiene of the room and did not use the toilet. At noon the next day, I walked into the toilet for the first time and found a bunch of hair hanging on the wall, and there were a lot of broken hair on the floor, which was very disgusting. Then I went to the front desk to ask someone to clean the toilet for me, but no one came to clean it for me after I urged them many times. Every time I urged the front desk, the reply was "yes", so I arranged for someone to clean it. Finally, it was almost ten o'clock in the evening. I was very angry and called the front desk to ask if they could still clean the toilet for me. The front desk did not answer my question, but asked about the room. After I told the room number, the front desk did not say anything, so I hung up. In the end, I cleaned it myself. This is hygienic! I dare not compliment it.
Event 3: False advertising. When I booked the ticket, there was a self-service tea and snacks, but I didn't see it! There was not even tea in the room. I originally planned to stay for five days. The service attitude was too bad. I felt that it was easy to shorten my life if I stayed there, so I did not extend my stay. Until I left the hotel, I did not give me any apology or explanation. Everyone, please avoid it!
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