Xiangzhang Hotel (Shenzhen Futian Convention and Exhibition Center)

Staff Service: Front desk and housekeeping staff were frequently described as friendly, helpful, and attentive, with some highlighting exceptional support during emergencies, such as assisting with medical needs or providing local navigation guidance.(based on 409 reviews)

This "hotel" is located in a multi-purpose building that includes other "hotels" and businesses. The rooms we were assigned happen to share the floor with many other beauty shops (hair color, nail salons, etc.) that emitted very unpleasant smells throughout the day. Luckily, it stayed in the hallways and didn't creep into our rooms. The rooms itself though has poor ventilation or something as there were visible mold in the walls/ceilings of the shower and surrounding the A/C vents. Plus there were noticeable musky smells (not same as salon chemicals). It was bad enough where we had to request different rooms. The new rooms still not perfect but not as bad as the original ones. Other than that, the rooms were decent. One of the room toilets had a flush so powerful that it sprayed a bit out every time, even with the lid closed! The elevators took a long time or were crowded due to all the other businesses in the building. The building itself is centrally located with lots of restaurants and shopping within walking distance. Overall, would not recommend this property due to the mold issues and the beauty salons shared on the same floors.