Hampton by Hilton Shenzhen Bao ' an Xin ' an

The Hampton is opened on 5Dec and we stayed during its first month of operation, hence everything is new. The check in staff Yamie is not so friendly and gave us a lower tier room while an upgrade for our English speaking friend. That was not very nice. Hence we have to speak English to her to get a better treatment later on, a bit of an unfair treatment for being friendly as we purposely spoke mandarin to them initially. A support staff in the front desk called Yude Zhu (not sure if I catch the name right) was much more friendly with a good attitude on the contrary. Breakfast was standard but only until 10am; it was very packed during the weekend with lots of last minute comers fighting for food; a bit of a warzone with lots of Hong Kong people. The hot chicken soup noodle was a nice morning comfort food though. Nonetheless it was a blessing that a male staff with glasses (didn’t manage to recall his name !) was very attentive to offer help when I was arranging a takeaway coffee from the counter. Gym was small but not bad. Laundry room is convenient with 3 sets of washing machines and dryers. Slippers are fur lined and comfy in two colours for two guests to identify for themselves easily. Overall not a bad choice but the hotel is surrounded by a neighbourhood full of old residential buildings which looked a bit rundown; yet a large mall is within walking distance (7min) for easy access.

The family room is very nice and hygienic. Staffs are very helpful to my kids. It also makes use of AI and robots which are very convenient

good location and 5 min walk fm metro , breakfast is also good as well room is clean with nice shower  over all is good and I will come again