Grand Skylight Hotel (Shenzhen International Mayor Exchange Center) Reviews

Response from Property: Dear guest: Hello! We are very glad that you have chosen to stay at Grand Skylight Hotel. Thank you for your review of us. The hotel is located in a prosperous area, with the excitement and convenience of the city. The hotel's buffet breakfast is rich in variety, delicious and can also help you. You can get room delivery service. Home is a haven from the wind, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!

Response from Property: Dear guest: Hello! Thank you very much for staying at our Grand Skylight International Mayor Exchange Center. We are glad that you like and recognize our service. We hope that our warm service will accompany you all the way. We cherish your encounter with us. Thank you again for your trust and praise for us in your words. We will never forget our original intention, forge ahead, and sincerely look forward to your visit again!

Response from Property: Dear guest: Thank you very much for your good comments on our hotel. Your affirmation and support are the greatest motivation for us to move forward. We sincerely invite you to choose our hotel again in your future journey and experience our more excellent service.

Response from Property: Dear guest: Hello! We are glad that you have chosen to stay at Grand Skytel Hotel. Thank you for your comments. The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel has a rich and delicious breakfast buffet. We can also help you pack and deliver it to your room. Home is a safe haven, a cozy nest, and a warm corner. Home is where love is. The hotel has always hoped to use its caring and warm heart to become the home away from home in your heart. We look forward to your next return home!

Response from Property: Dear customer, we are very sorry that you are not satisfied with our service this time. We sincerely thank you for your feedback and understand your feelings. In response to your feedback, we will strengthen the training of our employees' words and deeds. We are sorry for the trouble we have caused you. We will definitely make improvements and hope that we can bring you a better experience in the near future.

Response from Property: Dear guest: Thank you very much for your praise of our hotel. Your affirmation and support are our greatest motivation to move forward. We sincerely invite you to choose our hotel again in your future journeys and experience our more excellent services.

Response from Property: Dear guests: Hello! Thank you for choosing to stay at Shenzhen Grand Skylight (International Mayor Exchange Center Store). We regret that we were unable to give you a satisfactory stay experience. We deeply apologize. Regarding the issues you mentioned about the humidity in the room and the air-conditioning panel, we have dealt with it for the third time. Immediately provide feedback to the housekeeping department and engineering department, and require relevant departments to follow up and improve. In addition, the loud talking in the corridor at the door affects your rest. We have asked the relevant departments to strengthen inspections of the public areas, find problems in time and make improvements. For screen projection charges We will optimize the problems one by one. Thank you again for your valuable opinions. We look forward to providing you with better services next time. We welcome you to stay at our hotel again. I wish you a happy life!

Response from Property: Dear guest, hello, regarding the 5 points mentioned in your review, our hotel will give you a sincere reply after detailed understanding of the situation. 1. Our hotel will indeed be open for trial operation in April 2024. What you said The old house was once one of the most famous and distinctive buildings in Nanshan District, Shenzhen. It is also known as the "Shenzhen International Mayors Exchange Center Building. It was built in 2004 and has been a gathering place for international mayors to exchange. Our hotel room area has a total of The 4th to 7th floors are all self-contained, with a total of 139 special guest rooms. They are not shared with you. There is a private sightseeing elevator directly to the guest rooms, and they are not "shared" with other rooms. 2. Regarding the construction issues you mentioned. , we can give you a clear reply. The building in your photo is located behind the hotel and is a key project of the Shenzhen Nanshan District Fire Brigade. The project was capped and completed at the end of March this year. Originally, the hotel could have a trial opening during the Spring Festival in February because of consideration Due to the impact of the construction of this project, we would rather postpone the operation for 2 months. This project is a national key project and we strictly implement the policy in accordance with the "Shenzhen Special Economic Zone Environmental Noise Pollution Prevention Case" and will not operate during the holidays. There is construction work. Thank you for standing up for the hotel. We are helpless. While safeguarding our own rights and interests, the construction company also gave a positive attitude and handling method. 3. Regarding the third question you mentioned, the hotel also has no choice. I found the person involved and understood the situation. The hotel front desk immediately changed your room for your mistake and apologized to you on the spot. At the same time, the hotel also criticized and punished the person involved. Hotel management cannot delay this point. We apologize again for our responsibility! 4. Regarding the situation of breakfast the next day, the hotel front desk wanted to express that the peak area of ​​restaurants during holidays is relatively concentrated. Going earlier or later can avoid the peak period. This is just a reasonable suggestion. In addition, the hotel On the same day, we also provided free room delivery service to many guests who had no breakfast. We just wanted to make our guests have a better experience. I am really sorry for the misunderstanding here. 5. Regarding the elevator problem, it was indeed because one of the elevators was temporarily repaired. The elevator construction was not solved immediately. The hotel sincerely apologizes for the trouble it has caused you. The hotel is basically full during the entire May Day period. We sincerely feel guilty for not being able to satisfy and take care of every customer. But please believe that we always insist that solving problems is the best service to our customers. We sincerely accept everyone's criticisms and suggestions. We must improve ourselves on a customer-oriented basis and ultimately achieve customer recognition and trust. Thank you again for your valuable opinions! From the hotel general manager-kenny

Response from Property: Dear guest: Thank you very much for your good comments on our hotel. Your affirmation and support are the greatest motivation for us to move forward. We sincerely invite you to choose our hotel again in your future journey and experience our more excellent service.

Response from Property: Dear guest: Thank you very much for your praise of our hotel. Your affirmation and support are our greatest motivation to move forward. We sincerely invite you to choose our hotel again in your future journeys and experience our more excellent services.

Response from Property: Dear guests: Hello! Thank you very much for staying at our Grand Skylight International Mayor Exchange Center store. We are very glad that you like and recognize our service. We hope that our warm service will accompany you all the way. We cherish your encounter with us. Thank you again for your love between the lines. We are full of trust and praise. We will never forget our original intentions and forge ahead. We sincerely look forward to seeing you again!