Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)

Bolton International Hotel (Nanshan Shenzhen Bay Port Branch) Reviews

Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)

Shenzhen, ChinaView Hotel Details
Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)
Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)Bolton International Hotel (Nanshan Shenzhen Bay Port Branch)
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Bolton International Hotel (Nanshan Shenzhen Bay Port Branch) Guest Reviews

4.5/5
Good
253 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(253)
Positive reviews(242)
Reviews with photos/video(104)
Friendly front desk staff(39)
Easy to get around(22)
Close to metro(14)
Comfortable bed(11)
Well designed(8)
Elevator was OK(8)
Convenient for shopping(8)
Well decorated(6)
Negative reviews(11)
Yuanyuan
Panorama Room - with View (2 beds)
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 3, 2024
The room facilities are quite smart, the decoration is also good, the space is OK, not small, just right. The toilet and shower are separated, which is good. However, the elevator cannot go directly to the 3rd floor, and you need to take the stairs. If you have a lot of bags or heavy suitcases, it will be very troublesome. There is transparent glass between the toilet and the shower room, so you can see it when you go to the toilet or take a shower, which is a bit inconvenient. The parking lot cannot be directly connected to the hotel by elevator. Overall, I think it's OK~
Original TextTranslated by Google
Response from Property: First of all, thank you very much for your recognition of Xiaobo Hotel. Your recognition is our greatest pleasure, so Xiaobo looks forward to your booking with us again. If the room availability allows, we will authorize you to upgrade the room type. We also hope to provide you with more quality services.
Anonymous User
Garden Executive Room (Double bed)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The service of the front desk 08 is excellent, very enthusiastic. The room feels well-lit (unfortunately there was no sun during the two days of heavy rain). There is also a small garden. The sanitation is very clean. The room is very quiet near the community, allowing people to have enough sleep time. I personally think that the cost performance is quite high. Ps: The only shortcoming is that the training of the hotel auntie really needs to be strengthened. I personally have some obsessive-compulsive disorder. After the auntie cleaned the room, the things were not put back in place. There were also some other small episodes that I will not go into detail, but the front desk customer service 08 lady also cooperated to solve it. Thumbs up for the front desk
Original TextTranslated by Google
Response from Property: We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and sincere service to our guests. We will use our love, sincerity and care to exchange for your comfort and peace of mind. We look forward to your next visit.
過客一名
Garden Executive Room (Double bed)
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 28, 2024
The room was not clean, there was dirt residue, the toilet paper was not replaced, and the bed sheets had a few stains. Fortunately, I brought my own disposable bed sheets! There are not many TV channels to choose from. The lady at the front desk is often playing with her mobile phone. She doesn't notice that the guests need to use the elevator to go up to the guest room. I have to remind them every time! The breakfast food was frozen and there were no utensils to put butter on the toast. The required charges are inconsistent with the services provided! Not worth the price at all! I won’t dare to choose again next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Garden Executive Room (Double bed)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The room was great! Free upgrade to a courtyard bed! The front desk ladies provided excellent service!! Dyson hair dryer!!
Original TextTranslated by Google
Response from Property: Dear customers, thank you very much for your support to our hotel. We always believe that good reputation must come from the most sincere satisfaction recommendations of our guests. We are also honored to provide you with the best service.
cashing
Panorama Room - with View (Double bed)
Stayed in Apr 2024
Couples
38 review
4.5/5
Great
Posted on Apr 21, 2024
The hotel upgraded the projection room, which was good overall, but the hot water was not hot enough. In addition, the hotel elevator cannot reach the 3rd floor. After the elevator reaches the 2nd floor, you have to turn to another floor, which is a bit troublesome.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and good comments. Your affirmation is the greatest gain for Xiaobo. Xiaobo will continue to maintain high-quality service and strive to provide "heartfelt" service for every guest. We look forward to your visit again.
Guest User
Panorama Room - with View (2 beds)
Stayed in Apr 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Apr 22, 2024
The decoration smell is quite obvious, and the sewer smell also appears from time to time. Then the smart home becomes **, which is very annoying. The facilities and cleanliness look okay. The lobby bar is good, you can have a coffee!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
sicamama
Executive Room - Courtyard-View (2 beds)
Stayed in Apr 2024
Friends
13 review
0.6/5
Posted on Apr 14, 2024
The three rooms (8221, 8231, 8229) had a heavy smell and wet smell; the ceiling was peeling off, the bathroom was poor, there were many mosquitoes, and the sound insulation was poor. It was noisy at night when walking around.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again
Yuer2005
Panorama Room - with View (Double bed)
Stayed in Apr 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 9, 2024
I was upgraded to a mountain view room with a balcony! Very clean, very satisfied! I will continue to choose to stay here in the next few weeks! I was upgraded to a mountain view room with a balcony!
Original TextTranslated by Google
Response from Property: Dear friends: The happiest thing for Xiaobo every day is to see your good comments. Your good comments nourish Xiaobo's heart like a clear spring. Xiaobo will cherish your good comments even more, constantly improve and perfect himself, and strive to make Xiaobo's service better.
Guest User
Panorama Room - with View (Double bed)
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 1, 2024
05The lady at the front desk was very nice. The facilities in the hotel room were very advanced and the room was very clean. The lady upgraded my room type and the experience was very good. The bed was very comfortable. It was a good experience!
Original TextTranslated by Google
Response from Property: Dear customers, thank you very much for your support to our hotel. We always believe that good reputation must come from the most sincere satisfaction recommendations of our guests. We are also honored to provide you with the best service.
Ningmengace
Panorama Room - with View (Double bed)
Stayed in Apr 2024
Friends
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
very good! Very close to Shenzhen Bay Pass! And the customer service automatically upgraded us to a suite with a tea set and surprisingly a balcony! Very suitable for friends gathering!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving us such a good review. We are deeply honored to provide you with a comfortable and pleasant accommodation experience. We are very pleased that you have given high praise to our services and facilities. We have been committed to providing guests with high-quality services and comfortable accommodation, and your affirmation is our greatest motivation. Your suggestions are also very valuable to us. We will listen carefully and make continuous improvements to strive to provide more perfect services for every guest. Thank you again for your support and trust, and we look forward to your next visit to our hotel. We will serve you wholeheartedly. I wish you a pleasant journey and a happy life!
boboyau123
Panorama Room (Double bed) (Bathtub)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 13, 2024
When I wanted to take a shower at night, the air pumping in each room was very noisy. I called and someone came up immediately. I didn’t know what happened after I checked in. They could help me change rooms. It was great, but when I went to the room, I had to walk up a flight of stairs after taking the elevator to the first floor. You can go to the room first
Original TextTranslated by Google
6/8
Response from Property: Dear friends: The happiest thing for Xiaobo every day is to see your good comments. Your good comments nourish Xiaobo's heart like a clear spring. Xiaobo will cherish your good comments even more, constantly improve and perfect himself, and strive to make Xiaobo's service better.
Guest User
Panorama Room - with View (2 beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 6, 2024
We went to Disney the next day and chose to stay here for one night. It was very close to Shenzhen Bay Port. The room was comfortable, clean, and quiet. The fully automated setting was very advanced, and Xiaodu served the whole house. The double bed was very large for a family trip. There was also a small balcony, which was very comfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving us such a good review. We are deeply honored to provide you with a comfortable and pleasant accommodation experience. We are very pleased that you have given high praise to our services and facilities. We have been committed to providing guests with high-quality services and comfortable accommodation, and your affirmation is our greatest motivation. Your suggestions are also very valuable to us. We will listen carefully and make continuous improvements to strive to provide more perfect services for every guest. Thank you again for your support and trust, and we look forward to your next visit to our hotel. We will serve you wholeheartedly. I wish you a pleasant journey and a happy life!
A.{yuemoniu🧸
Executive Room - Courtyard-View (Double bed)
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The location of the hotel is very convenient, and the surrounding transportation is well developed, which is very convenient for shopping and sightseeing. The hotel's facilities are also very complete, allowing me to maintain a healthy lifestyle in my spare time. The hygiene in the room is also very good, and the bed sheets and quilts are clean and tidy, allowing me to sleep peacefully. In addition, the hotel's service is also very thoughtful, whether it is the front desk reception or the room service, I am very satisfied. This stay experience left me with a deep impression of this hotel, and I strongly recommend it to everyone!
Original TextTranslated by Google
6/8
Response from Property: A good day starts with a five-point praise. It is because of the support of guests like you that Xiaobo has more motivation to do better and provide better services to more guests. Your encouragement is the driving force for Xiaobo to move forward. We will definitely continue to keep it up and look forward to meeting you again. Please remember to come home often!
Guest User
Panorama Room - with View (Double bed)
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The hotel I stayed in this time was really pleasantly surprised! From the moment I stepped into the lobby, I was attracted by its warm and elegant atmosphere. The room was spacious and bright, and the decoration was both comfortable and exquisite, making me feel like I was in a warm home. It is particularly worth mentioning that the hotel's breakfast has a rich selection and tastes extremely delicious, which adds infinite fun to my trip. The attitude of the service staff is also very warm and friendly, making me feel at home. In short, this stay experience is very good, and I will choose this place again on my next trip!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving us such a good review. We are deeply honored to provide you with a comfortable and pleasant accommodation experience. We are very pleased that you have given high praise to our services and facilities. We have been committed to providing guests with high-quality services and comfortable accommodation, and your affirmation is our greatest motivation. Your suggestions are also very valuable to us. We will listen carefully and make continuous improvements to strive to provide more perfect services for every guest. Thank you again for your support and trust, and we look forward to your next visit to our hotel. We will serve you wholeheartedly. I wish you a pleasant journey and a happy life!
Fuguang☀️
Panorama Room - with View (Double bed)
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 28, 2024
As a business person who travels frequently, I have high requirements for hotel selection. This hotel undoubtedly meets all my needs. The superior geographical location and convenient transportation allow me to easily go to various business locations. The hotel's conference room is well-equipped and the service is professional, which provides great convenience for my business activities. The broadband speed in the room is fast and the signal is stable, allowing me to handle work affairs at any time. In addition, the hotel also provides a wealth of fitness and entertainment facilities, allowing me to relax after a busy work. I am very satisfied with this stay experience and will choose this hotel again on my next business trip.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving us such a good review. We are deeply honored to provide you with a comfortable and pleasant accommodation experience. We are very pleased that you have given high praise to our services and facilities. We have been committed to providing guests with high-quality services and comfortable accommodation, and your affirmation is our greatest motivation. Your suggestions are also very valuable to us. We will listen carefully and make continuous improvements to strive to provide more perfect services for every guest. Thank you again for your support and trust, and we look forward to your next visit to our hotel. We will serve you wholeheartedly. I wish you a pleasant journey and a happy life!