Holiday Inn Express Shenzhen Futian Center, an IHG hotel

The hotel itself is pretty nice — clean, fresh, and has all the basics you need. I liked that everything felt well kept. From my room the view of the golf course was great too. That said, there were a couple of small things missing like no bathrobe in the room and no built-in closet, which was a bit inconvenient. Now, about the service... honestly, it was kind of disappointing. First, I hurt myself while exercising outside and when I got back late at night, I asked the front desk if I could get some ice. The receptionist just said, “We don’t have ice.” When I asked if maybe the kitchen had some, they said the kitchen was already closed. Felt a bit cold and unhelpful. I expect the reception to give some recommendations where to get ice even if they don't have it inside the hotel. Then during breakfast, I saw other guests with to-go coffee cups and asked for one. The staff said only IHG members could get them. I told them I’m an IHG member, but they said they checked my room and I wasn’t on the list. I had forgotten to mention my membership at check-in, but when I showed them my membership on the app, the staff seemed impatient and just walked away. It was a bit frustrating since the membership is free (and I was just asking for a paper cup) and it’s not a big deal. Also, the manager was walking around the restaurant while we were having breakfast. We were just a few guests there, and when we passed by, she gave us a pretty hard stare — no smile or even a nod. That was kind of off-putting. Lastly, housekeeping came into our room around 8 a.m. while we were still sleeping, which was really annoying. Overall, the hotel is nice and clean, but the service really needs some work. A bit more friendliness and helpfulness would make a big difference.

Nice, clean room. Good breakfast spread. We enjoyed our stay.

Very good hotel to stay for a couple

Front desk service was exceptional- free room upgrade. The room was clean and wonderful view of the golf course.

The location of Holiday Inn Express Shenzhen Futian is far from any subway station, you either have to take a bus or catch a cab (Didi or taxi). Checking in/out was done professionally and efficiently with a friendly attitude. While the facilities are still "new". everything in the room was in good order.....except I felt the bed was too soft for my liking. The other observation I had was the slow drainage of the sink. The breakfast spread was both varied and good quality. The ninth floor restaurant was very airy, with great views of the environs. If the price is right, I would certainly consider returning.

Great location and Service. We were attended by Miss Mina. She provided patiently did check in and also provided great details about things to do. Professional and service attitude. Location and Mina and her team are great and we will come back again.