Hampton by Hilton Shenzhen Futian Huaqiangbei

Nothing to complain, always will be my favourite hotel group in china. Only my single breakfast I need to change table 3 times as there is no guidance by staffs to other guest in which table is available or not. Changing 3 tables is not what I expected by such a high standard hotel. Also, a male catering staff named Jan on the 27th floor where I had breakfast in caught my eye. He’s hard working as I observed and one moment in particular that caught me was he was brave and polite talking English to foreign guests. He’s English was not perfect but he wasn’t afraid which I am surprised because he’s English is better than some of the front desk staffs. I would like to see more training to this particularly individual and would love to see him in another job role in future on my next visits. He is someone you need to make the hotel great. He’s attitude and passion and braveness is top!

Love this hotel. The staff are always smiling and welcoming. Certainly one of my favourite hotel. It’s has surpassed my expectations.

Excellent location with many food options nearby. It is also within walking distance to HuaQiangBei the IT enclave of Shenzhen. However, the proximity also meant that traffic is a little chaotic in the streets surrounding that area. Countless e-scooters zip pass on pathways. The front office ladies were kind to extend our check out timing as we had a late flight. The robot delivery was fun and my daughter ordered take-out every night just so she can have the robot deliver the food. The self service laundry was definitely a bonus. The laundry room was clean and even had an iron. You could check on the status of your laundry/drying from your room although there were times when the system seemed to be disconnected and status was blank. Breakfast was normal and it was always crowded. They were very strict with the timing and the food was cleared away quickly once the breakfast time has officially ended. For a Hilton, I must say the coffee from the coffee machine was rather weak. I met a fellow diner who commented that 'coffee was not hot and juices were not cold'. One other area to improve would be the water pressure which was a little weak. Good stay overall.