_Que11a_
May 7, 2023
First of all, the service attitude is not good. The first time I went to the hotel, I couldn’t find the front desk, and no one responded. I called me directly on WeChat and he checked in online. The corridor was hot and troublesome. Not all of us have mainland phone calls. The number, I can't fill in the check-in information at all, and if I call him again, he will just say a few words and hang up on me! Poor service attitude! Fortunately, that person gave us a temporary password and let us in first.
Then when I went to the environment in the hotel, the pictures and texts didn't match, they didn't match at all! ! ! Photo cheating is serious! There are big stains on the sofa pillows. I don’t know how the previous passengers did it. The carpet is black, dirty and black. I can’t tell what the original color of the carpet is, and there are leftovers on the floor The melon seeds were not cleaned up, and the used paper towels were not thrown away.
Then take a bath with hot water of storage type, you have to wait for a while to wash, the air conditioner is not cold, it is still hot when it is turned on at 16 degrees! I didn't turn it up until it got cooler in the morning!
When we finally checked out, because it was raining outside, we wanted to delay check-out by an hour. The person said that we would pay 100 yuan for an hour for late check-out, or give screenshots on the platform with five-star praise, but my problem is 10 It was after two o'clock that I asked if I could delay the check-out. He said at this time that he would have to give 100 yuan to delay the check-out for one hour. That is, if I don't ask you, I won't mention it and see when we press check-out online and then charge. I charge us money, right? I haven't seen this charge on the platform, and I haven't tried this charge after staying in so many rooms! And you should basically remind us before you check in. You shouldn’t prefer. Every guest will carefully look at the conditions and ask you whether you will deduct money for late check-out. There is no one to respond. This attitude requires me to give a five-star praise, which is impossible ! I'll give you this one hundred yuan, praise is impossible! I want to remind everyone not to live in this room again! Really rubbish! Wouldn't it be better to spend six or seven hundred to live in a better hotel!
Original TextTranslation provided by Google