DoubleTree by Hilton Hotels in Shenzhen

Noah and Jessie are both excellent, helpful, patient, and informative. Breakfast is good. Variety of choices. Very thoughtful to have a lots of HK plugs. But it will be good if also has one in the toilet, so that I can plug my hair hot clip.

I was quite disappointed with the service rendered by the hotel staff. I booked two rooms for my family to stay. When we arrived only one room was avail and the second we had to wait to be cleaned. We gave our number for the hotel staff to call us when the second room was ready. However, they never called so we had dinner and headed back to the hotel later in the evening. To our surprise the hotel staff said they tried to call but since we didn’t leave a local number they didn’t call after confirming with them before hand that it was ok to leave my Hk number. They separated us in another room rather than having us in two rooms together. Was quite disappointed when I booked a two rooms in advance as I had kids and the elderly travelling with me. This hotel is clearly managed by inexperienced hotel staff as the service was very average. Not the Hilton standard you would come to expect. Breakfast buffet is also not at a Hilton standard. Oily food that is left there for a long time can see restaurant staff lacked care and attention to detail. The hotel manager did come and apologise the next morning for the mishap and gave our kids some toys and biscuits which I thought was a nice touch and they did try with service recovery. If you wanted no frills Hilton quality I think you will be disappointed. You will probably get better service and cleanliness from their lower end sister hotel like Hampton Futian for example or even a Atour hotel. This is supposed to be one of the best hotels in Longhua district but you can definitely feel the substandard service the minute you check in.

Good airport hotel. Food is just ok but have more selection than lost airport hotel i have stayed. Plenty of options around the hotel. The hotel area does get loud at night with honking but beyond hotel control. Staff were nice and got issues resolved quickly.

The design style of this DoubleTree by Hilton apartment is modern and trendy, and it also incorporates many elements representative of Shenzhen to highlight Shenzhen's technology, innovation and vitality. The apartment we live in is like a small suite. The bedroom has a separate bathroom. The room is equipped with 55-inch high-definition TV, washing machine, refrigerator, microwave and other household appliances. It feels as warm as returning home. Because it was the weekend, I saw many couples and family guests in the public area. There were not many business guests catching flights. It should be that most people do not regard it as an airport hotel in the traditional sense, but choose to stay there. Address: No. 66, Hangcheng Avenue, Baoan District, Shenzhen City, Guangdong Province Nearby subway station: Exit C of Gucheng Station, Line 1 (1 km away) Nearby bus station: Hangcheng Road Station (distance 106 meters)