Ibis Hotels in Shenyang

The location is very convenient, near Shenyang Railway Station and near the pedestrian street. The staff can speak English and they are very welcoming! The room basically has got everything that you might need inside and it’s also very clean! I enjoyed my stay at this hotel and will come back for sure 👍🏼

Jody at the front desk was professional and friendly. The bathtub was the best thing about our stay and the fact that it's pet friendly. The breakfast is advertised as ”International” but nothing is even remotely on an international standard, bland, mediocre and poorly managed. It is listed as RMB85 but is more in a RMB30-40 range. The restaurant staff is not professional. They should be able to help guests that aren't on the prepaid list without making a scene. Using the spa facilities was a bit of a mission. You have to phone reception and then they send a staff member to the spa desk. Everything is turned off so it takes a while to heat up. The jacuzzi was a bit cold and not that enjoyable. The sauna was awesome. Only one elevator was working (out of three) so expect to wait between 5 and 10 minutes each time.

When I came to Shenyang, I once again chose Swissotel to stay. The fat little girl at the front desk, EmilY, still had a bright smile. She was particularly warm and thoughtful. Many things were considered from the guest's perspective, which was very in line with the service standards of a five-star hotel. , I will choose to stay in this hotel next time I come to Shenyang.

Great experience; appreciate the warm hospitality from everyone, from concierge to front office, housekeeping to restaurant and lounge. Also loved the stunning bird’s eye view of Shenyang and the cozy night view in the evening!! Only one slight disappointment: the hotel doesn’t have any international sockets (albeit being an international brand - not sure if that’s the norm in China though). Plus-point was when the call centre staff took the initiative to send their concierge member to buy an adapter for me when I called them and was told that they didn’t have any adapters available in the hotel at that point in time to lend me. Really appreciated the initiative. Though the concierge member brought the wrong type of adapter (China to UK instead UK to China - thought that should be at least commonsensical for someone working in an international brand); and he was slightly unpleasant to deal with when he demanded for payment for the adaptor even though the wrong type was bought. He was also hesitant to escalate the issue to the duty manager at first until I really insisted. Duty manager resolved the issue seamlessly, took the initiative to bring one from their office and sent all the way to my room - again appreciate it. Overall, great environment and professional but warm hospitality. All other concierge members were also extremely helpful! Jacky also took initiative to send me a GPS location of the nearby police post when I needed to settle some documents there.

Everything is good except taxi or hailing car can not pick up and drop off to the hotel lobby, so it's a bit annoying if you need to pull luggages across to the road side especially in snow! Today morning, an power outage happened in the surrounding including this hotel, we need to walk down 15 floors carrying luggage because we need to check out and going to airport, even though a staff has helped. Anyway, they try to do the best and have prepared take away breakfast for anyone who like it.

Great hotel in the middle of Shenyang. Was a perfect stay for a weekend of vacation (couple, no kids). Clean, friendly service, great breakfast. Wifi worked well too.

The hotel feels homely and the staff there made me feel part of the hilton family. This is very important and the reason I stayed 6 nights instead of one night. Catherine on front desk was wonderful and helpful... , asher too and Alice in the restaurant was especially good and nice. The hotel really has the hilton ethos.