Holz Riez Hotel(Shenyang Yuhongshengjing Hospital Jilihu Street Metro Station) Reviews

Response from Property: 【免費停車場】❤️【充電樁】感謝您選擇香港豪澤酒店集團管理的瀋陽於洪銀河城豪澤芮茲酒店，並分享您的入住體驗，感謝您如此高的評價，您的滿意是對我們最大的鼓勵。 三樓餐廳提供營養豐富的自助早餐（7:00 -11:00）酒店有專屬停車場供住店客人免費使用，且配有特斯拉超級充電樁。酒店房間配有智能馬桶、智能客控、電動窗簾、藍牙音箱和服務式機器人等設施，設有功能齊全的自助式健身房及洗衣房。距離地鐵九號線吉力湖街站 C 口 600 米。距離桃仙機場車程約 30 分鐘，距離瀋陽火車站開車約 25 分鐘左右，距離盛京醫院滑翔院區車程10分鐘，距離渾河晚渡公園車程10分鐘，距離渾南外灘市集開車25分鐘。距離中街車程35分鐘，周邊公交線路豐富。我們將不斷提升服務水平，打造有温度的酒店，真誠的期待您的再次光臨。香港豪澤集團目前在瀋陽地區成員酒店：瀋陽奧體萬達豪澤芮麗酒店、瀋陽鐵西宜家豪澤格芮酒店、瀋陽會展中心&體育學院豪澤酒店、瀋陽於洪銀河城豪澤芮茲酒店、瀋陽渾南奧體豪澤芮茲酒店、瀋陽渾南奧體豪澤輕雅 LITEL 公寓。

Response from Property: Dear Ms. NGUYEN, thank you for choosing Holz Riez Hotel（Yuhong, Shenyang） managed by HOLZ HOTEL GROUP. Welcome to Shenyang, China. I'm glad you can leave such a wonderful memory in our hotel. Thank you for your high evaluation. Your satisfaction is our greatest encouragement. You are very beautiful and polite. Your daughter is very tall and beautiful. Your son is so lovely. We all like your family very much. I'm glad you can settle in Shenyang. I wish you a happy life and all the best in the future.Hope to see your lovely family again！

Response from Property: [Free parking lot]❤️[Charging pile] [35 minutes drive from Shenyang Middle Street] [5 kilometers from Tiexi Plaza] Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group, and share your experience Thank you for your high evaluation of your stay. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with smart toilets, smart guest controls, electric curtains, Bluetooth speakers, service robots and other facilities. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is about a 30-minute drive from Taoxian Airport, a 25-minute drive from Shenyang Railway Station, a 10-minute drive from the Gliding Campus of Shengjing Hospital, a 10-minute drive from Hunhe Wandu Park, and a 25-minute drive from Hunnan Bund Market. It is a 35-minute drive from Zhongjie and there are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: [Free parking lot]❤️[Charging pile] [35 minutes drive from Shenyang Middle Street] [5 kilometers from Tiexi Plaza] Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group, and share your experience Thank you for your high evaluation of your stay. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with smart toilets, smart guest controls, electric curtains, Bluetooth speakers, service robots and other facilities. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is about a 30-minute drive from Taoxian Airport, a 25-minute drive from Shenyang Railway Station, a 10-minute drive from the Gliding Campus of Shengjing Hospital, a 10-minute drive from Hunhe Wandu Park, and a 25-minute drive from Hunnan Bund Market. It is a 35-minute drive from Zhongjie and there are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: [Free parking lot]❤️[Charging pile] [35 minutes drive from Shenyang Middle Street] [5 kilometers from Tiexi Plaza] Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group, and share your experience Thank you for your high evaluation of your stay. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with smart toilets, smart guest controls, electric curtains, Bluetooth speakers, service robots and other facilities. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is about a 30-minute drive from Taoxian Airport, a 25-minute drive from Shenyang Railway Station, a 10-minute drive from the Gliding Campus of Shengjing Hospital, a 10-minute drive from Hunhe Wandu Park, and a 25-minute drive from Hunnan Bund Market. It is a 35-minute drive from Zhongjie and there are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: [Free parking lot]❤️[Charging pile] [35 minutes drive from Shenyang Middle Street] [5 kilometers from Tiexi Plaza] Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group, and share your experience Thank you for your high evaluation of your stay. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with smart toilets, smart guest controls, electric curtains, Bluetooth speakers, service robots and other facilities. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is about a 30-minute drive from Taoxian Airport, a 25-minute drive from Shenyang Railway Station, a 10-minute drive from the Gliding Campus of Shengjing Hospital, a 10-minute drive from Hunhe Wandu Park, and a 25-minute drive from Hunnan Bund Market. It is a 35-minute drive from Zhongjie and there are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: Dear Mr. Chen, hello, as you say, first of all, thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group. We are very sorry for bringing you a bad experience during your stay. We also thank you very much for your supervision and feedback on the hotel! First of all, air purifying fragrances are placed in every room of the hotel. Regarding the severity and concentration of the smell, the room manager has arranged relevant inspections, hoping to integrate the senses and feelings of each guest as much as possible. Second, as shown in the room types you see on the Ctrip website, the elegant double room you booked has an area of ​​28㎡ and a 1.8-meter large bed. The upgraded room is a Haoze double room with an area of ​​30㎡ and a 1.8-meter bed. It is a 2-meter large bed. Maybe the distance between the small 2-meter and 0.2-meter beds is not very obvious, which caused this "misunderstanding". After you reported that the smell was serious, the front desk staff also offered to help you coordinate a change to another room for you to rest. Seeing that you arrived at the hotel around 2 a.m., maybe you were tired of traveling and traveling on the way and you did not change rooms. The guest service manager is here The original intention of communicating with you when checking out is to establish contact with you so that you can reserve a room that meets your needs when you come to check in next time. Perhaps it was our lack of care and patience that caused this misunderstanding and caused you trouble, but at the same time, we are very grateful for your timely suggestions and pointing out our problems. We look forward to your continued choice on your next trip. Let's take a look at the changes after our careful rectification, witness our growth, create a more perfect check-in service experience for you, and become a friend you will never forget.

Response from Property: 【免費停車場】❤️【充電樁】感謝您選擇香港豪澤酒店集團管理的瀋陽於洪銀河城豪澤芮茲酒店，並分享您的入住體驗，感謝您如此高的評價，您的滿意是對我們最大的鼓勵。 三樓餐廳提供營養豐富的自助早餐（7:00 -11:00）酒店有專屬停車場供住店客人免費使用，且配有特斯拉超級充電樁。酒店房間配有智能馬桶、智能客控、電動窗簾、藍牙音箱和服務式機器人等設施，設有功能齊全的自助式健身房及洗衣房。距離地鐵九號線吉力湖街站 C 口 600 米。距離桃仙機場車程約 30 分鐘，距離瀋陽火車站開車約 25 分鐘左右，距離盛京醫院滑翔院區車程10分鐘，距離渾河晚渡公園車程10分鐘，距離渾南外灘市集開車25分鐘。距離中街車程35分鐘，周邊公交線路豐富。我們將不斷提升服務水平，打造有温度的酒店，真誠的期待您的再次光臨。香港豪澤集團目前在瀋陽地區成員酒店：瀋陽奧體萬達豪澤芮麗酒店、瀋陽鐵西宜家豪澤格芮酒店、瀋陽會展中心&體育學院豪澤酒店、瀋陽於洪銀河城豪澤芮茲酒店、瀋陽渾南奧體豪澤芮茲酒店、瀋陽渾南奧體豪澤輕雅 LITEL 公寓。

Response from Property: 【免費停車場】❤️【充電樁】感謝您選擇香港豪澤酒店集團管理的瀋陽於洪銀河城豪澤芮茲酒店，並分享您的入住體驗，感謝您如此高的評價，您的滿意是對我們最大的鼓勵。 三樓餐廳提供營養豐富的自助早餐（7:00 -11:00）酒店有專屬停車場供住店客人免費使用，且配有特斯拉超級充電樁。酒店房間配有智能馬桶、智能客控、電動窗簾、藍牙音箱和服務式機器人等設施，設有功能齊全的自助式健身房及洗衣房。距離地鐵九號線吉力湖街站 C 口 600 米。距離桃仙機場車程約 30 分鐘，距離瀋陽火車站開車約 25 分鐘左右，距離盛京醫院滑翔院區車程10分鐘，距離渾河晚渡公園車程10分鐘，距離渾南外灘市集開車25分鐘。距離中街車程35分鐘，周邊公交線路豐富。我們將不斷提升服務水平，打造有温度的酒店，真誠的期待您的再次光臨。香港豪澤集團目前在瀋陽地區成員酒店：瀋陽奧體萬達豪澤芮麗酒店、瀋陽鐵西宜家豪澤格芮酒店、瀋陽會展中心&體育學院豪澤酒店、瀋陽於洪銀河城豪澤芮茲酒店、瀋陽渾南奧體豪澤芮茲酒店、瀋陽渾南奧體豪澤輕雅 LITEL 公寓。

Response from Property: Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group and sharing your stay experience. Thank you for such a high evaluation. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with facilities such as smart toilets, smart guest controls, electric curtains, Bluetooth speakers and service robots. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is 27 kilometers away from Taoxian Airport and takes about 30 minutes by car. It is 7 kilometers away from Shenyang Railway Station and takes about 25 minutes by car. There are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group and sharing your stay experience. Thank you for such a high evaluation. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with facilities such as smart toilets, smart guest controls, electric curtains, Bluetooth speakers and service robots. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is 27 kilometers away from Taoxian Airport and takes about 30 minutes by car. It is 7 kilometers away from Shenyang Railway Station and takes about 25 minutes by car. There are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group and sharing your stay experience. Thank you for such a high evaluation. Your satisfaction is our greatest encouragement. The restaurant on the third floor provides a nutritious breakfast buffet (7:00-11:00). The hotel has an exclusive parking lot for free use by in-house guests, and is equipped with Tesla super charging piles. The hotel rooms are equipped with facilities such as smart toilets, smart guest controls, electric curtains, Bluetooth speakers and service robots. It also has a fully functional self-service gym and laundry room. 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is 27 kilometers away from Taoxian Airport and takes about 30 minutes by car. It is 7 kilometers away from Shenyang Railway Station and takes about 25 minutes by car. There are abundant bus lines in the surrounding area. We will continue to improve our service levels and create a warm hotel, and sincerely look forward to your visit again. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: Thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group and sharing your stay experience. We are very sorry that we did not provide you with a perfect stay experience this time. We will continue to upgrade and adjust our breakfast offerings. We will continue to improve service levels and create a warm hotel. We sincerely look forward to your visit again. Shenyang Yuhong Galaxy City Hauser Reitz Hotel is 600 meters from Exit C of Jilihu Street Station of Metro Line 9. It is 27 kilometers away from Taoxian Airport and takes about 30 minutes by car. It is 7 kilometers away from Shenyang Railway Station and takes about 25 minutes by car. There are abundant bus lines in the surrounding area. Hong Kong Hauser Group currently has member hotels in Shenyang: Shenyang Olympic Wanda Hauser Ruili Hotel, Shenyang Tiexi IKEA Hauser Gray Hotel, Shenyang Convention and Exhibition Center & Sports College Hauser Hotel, Shenyang Yuhong Galaxy City Hauser Ruiz Hotel, Shenyang Hunnan Olympic Sports Haoze Reitz Hotel, Shenyang Hunnan Olympic Sports Haoze Qingya LITEL Apartment.

Response from Property: Dear guest, thank you for choosing Shenyang Yuhong Galaxy City Hauser Reitz Hotel managed by Hong Kong Hauser Hotel Group. We are very sorry to bring you a bad stay experience, and thank you very much for your supervision and feedback on the hotel! We cherish and attach great importance to the stay experience of every Hauser guest. After receiving your feedback, 1. The guest room manager has immediately conducted on-site training on room making standards and detailed hygiene cleaning, and at the same time, in the daily process The heads of each department in the hospital will implement the three-level ward round control system more carefully to prevent such problems from happening again! 2. Due to municipal reasons, there was a power outage in the entire hotel on the 3rd, causing the water tank pump to stop, and impurities settled at the bottom of the water tank to regurgitate, causing blockage of some faucets and uneven hot and cold water. After the power supply was restored, the engineer immediately restarted the water pump to speed up water circulation, and at the same time, the guest house discharged water to all rooms. We regret that we were unable to communicate face-to-face with the above questions and opinions you raised. We deeply apologize for the bad experience this trip has brought to you. We hope that you will continue to choose us on your next trip and see what we have done with our efforts. Changes, witness our growth, create a more perfect check-in service experience for you, and become a friend you will never forget.