Tianhe Express Hotel (Shenyang Middle Street Forbidden City)

Tianhe Express Hotel (Shenyang Middle Street Forbidden City) Reviews

Tianhe Express Hotel (Shenyang Middle Street Forbidden City)

No.194 North Shuncheng Road, Shenyang, ChinaView Hotel Details
Tianhe Express Hotel (Shenyang Middle Street Forbidden City)
Tianhe Express Hotel (Shenyang Middle Street Forbidden City)Tianhe Express Hotel (Shenyang Middle Street Forbidden City)Tianhe Express Hotel (Shenyang Middle Street Forbidden City)
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Tianhe Express Hotel (Shenyang Middle Street Forbidden City) Guest Reviews

4.3/5
523 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(523)
Positive reviews(483)
Reviews with photos/video(48)
Classy environment(41)
Friendly front desk staff(41)
Easy to get around(33)
Great value for money(26)
Great location(12)
Convenient for shopping(10)
Toiletries were average(4)
Negative reviews(40)
Guest User
Boutique Single Room
Stayed in Jun 2024
Solo travelers
5 review
3.2/5
Posted on Jun 29, 2024
The room doesn’t look like the pictures shown in the Trip, and it’s small and dirty. Especially it was noisy outside.
Guest User
Discount Twin Room
Stayed in Oct 2023
Family
2 review
2.0/5
Posted on Oct 30, 2023
The smell of cigarettes is everywhere, it's unpleasant to be there for people who don't smoke. All the furniture is dirty and dusty. Breakfast is the same every day.
Anonymous User
Discount Double Room
Stayed in Aug 2023
Couples
71 review
3.5/5
Posted on Sep 12, 2023
Close to Shenyang Old museum and main street. Cleaness of the room is not that good.
Response from Property: Dear guest, thank you very much for your stay and your review of the hotel. First of all, I am sorry that I did not take good care of you during your stay. There are reminders at the front desk and elevator of the hotel. If the room needs to be cleaned, please inform the front desk. The hotel regulations do not require the guest's permission. Room cleaners are not allowed to enter guest rooms privately. The front desk is staffed 24 hours a day. If you have any questions, please contact the front desk for help. Thank you for your visit.
Chenjinfeng
Discount Double Room
Stayed in Jun 2024
Solo travelers
40 review
4.6/5
Great
Posted on Jun 30, 2024
I stayed for two more nights and I still had a comfortable stay. The transportation is convenient. It's very close to Zhong Street and easy to go there. It's a great hotel. The girls at the front desk are very hospitable. There are many restaurants and supermarkets. Like👍
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Discount Double Room
Stayed in May 2024
Solo travelers
11 review
1.0/5
Posted on May 13, 2024
1. Checked in at 12pm, went downstairs to get takeaway at 11am the next day, thought I would leave after eating, the room card was invalid, went to the front desk, and they said "hurry up!" I have stayed in so many hotels, this is the first time I have encountered a guest who was kicked out before 12pm, the woman at the front desk looked like I owed her money! Very bad attitude! 2. The room doesn't even have an air conditioner, it's going to be yellow soon. 3. There is a big road outside the window, it was dinging and banging all night, I couldn't rest well at all! There were several workers crawling outside my window during the day. 4. The room was in a mess, the phone didn't work, it was just a decoration, the door was broken, the pillows and quilts had been used for many years, they were yellowed, and they were very thin, mineral water was not provided, and the wash basin was even dirtier, I didn't take a picture!
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Guest User
Discount Double Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 2, 2024
Clean and tidy, the front desk service attitude is very good, the hotel is in a good location, it is very convenient to go to Zhongjie, there is a supermarket next to it, and it is also very close to the subway entrance. The hotel has breakfast for 15 people, the time is 7-9, I got up late and didn't go To eat, there are many snack restaurants nearby. They are not expensive and are recommended.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Boutique Single Room
Stayed in Feb 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The biggest attraction is the low price. There is a downside to having to walk a bit from the subway station, but it's not that far.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay in our hotel and commenting on our hotel. With your encouragement, we will do better and look forward to your next visit!
Guest User
Discount Double Room
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 1, 2024
It is really good to stay at this hotel when traveling to Shenyang. Needless to say, the location is very close to the Forbidden City and the Marshal's Mansion on Zhongjie. The subway is just outside the door. There are delicious skewers, Malatang and chicken racks nearby! Especially the chicken rack sprayed with vinegar, it’s a must-have! It’s very warm indoors in winter, and the sisters at the front desk are so welcoming~
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Discount Double Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The location is easy to find, you can see it after getting off at 230! The sister at the front desk and the aunt who cleans the room are very nice people. The environment is nice and I slept very comfortably! Although this location is not on Zhongjie Street, it is only a five-minute walk at most!
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Anonymous User
Discount Double Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The front desk service was very good. There were many of us and my sister was worried that we wouldn’t be able to sleep, so she upgraded our room type for free. We will come back next time!
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Anonymous User
Discount Double Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 26, 2023
The front desk attitude is very good, the room is also very large, the transportation is convenient, it is recommended.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Discount Double Room
Stayed in Mar 2024
Couples
9 review
4.0/5
Very Good
Posted on Apr 25, 2024
The room is big and the boss is very nice
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Peri·ᰔᩚ
Discount Double Room
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Good, good environment, not far from the Forbidden City, convenient transportation
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Discount Twin Room
Stayed in May 2024
Friends
2 review
1.0/5
Posted on May 23, 2024
The room has no air conditioning (to be installed), the front desk staff was expressionless and indifferent, there was no bottled water in the room, so we had to drink tap water in the bathroom. Overall, it needs improvement.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay in our hotel and commenting on our hotel. In order to better serve our guests, the hotel is currently upgrading and replacing new air conditioners. Maybe the old air conditioners were removed when you came, and now the new air conditioners have been installed in every room. A room, please forgive me if we did not take good care of you during your stay. We will also do more training to improve the skills of our staff. If guests encounter relevant problems during their stay, they can report it to the front desk in time. The hotel is on duty 24 hours a day, and we will respond as soon as possible We will try our best to help you solve your problem. Our hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!
KOK ONN
Discount Double Room
Stayed in May 2024
Couples
22 review
3.2/5
Posted on May 27, 2024
When I checked in, the hotel was under renovation and it was a bit noisy. The 3 ladies at the counter, Tang and Wu, were very nice. Zhao was the most rude and said she didn't know anything. The hotel location was excellent, 500m to metro station, near to morning market, breakfast (Chinese style) was ok. Thank you.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay in our hotel and commenting on our hotel. It is a pity that the staff did not serve you well. Thank you for your pertinent and positive comments in English about the hotel's location, breakfast, transportation, and surrounding facilities. If you did not Please forgive me for taking good care of you. We will also do more training to improve the skills of our employees. If guests encounter relevant problems during their stay, they can report it to the front desk in time. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!