Xi'an Deluxe Hotel (Shenyang Railway Station) Reviews

When the front desk was told that the washer and dryer didn’t work, management took immediate action and resolved the problem. This kind of service response probably only exists in China these days. Thumps up, way up. 东北人必须牛！

Good .................good.........................good

Good place to stay if you need to travel by train.

very nice service

It's ok for travelers near the station.

First of all, the weather in Shenyang has a big temperature difference in the past few days. The room temperature when I entered the room on the first night was 26 degrees Celsius, but there was no wind when the indoor air conditioner was turned on (I called the front desk to find out that the cooling had been suspended in advance?) It was so hot that I woke up in the middle of the night. The second night I asked the front desk if there was a fan, but there wasn't one... In the end, I stayed there for 3 nights. Not because it was close to the high-speed rail station, but I wanted to run away the next day. In other aspects, the breakfast was pretty good. There was a selection of Italian coffee...

The service is super good and the hygiene is super clean!

I booked a room on January 13th two days in advance. When I was having dinner with my family at 7 o'clock that night, the front desk called me and told me that there was only one twin room left with no ventilation and high temperature, otherwise I would have to I was changed to a double bed room for a family outing. It was inconvenient to have one bed in a double bed room, so I declined the request. Because it was already seven o'clock at that time, and it was not easy to find a hotel nearby. After checking in at night, we found that there were partitions outside the windows, and there was no ventilation. The air conditioners in the entire house were broken. Only the heating was on and could not be turned off. The front desk told us that there were toothpicks and dental floss in the house. We looked for them in the house. Even after several laps, nothing happened. When I slept until 12 o'clock in the evening, my family was already too hot to breathe and couldn't sleep. The room temperature was about 30 degrees. I called the front desk and was told that only the queen bed was left, so I would change it if I wanted. So I was forced to change to a double bed room. The double bed room was very small and not at all the treatment I deserved for the twin room I paid 342 yuan for. I asked the front desk to refund the price difference, but the front desk refused and refused to refund. I couldn’t live in it. Stay, or we will give up the room and let us go out to find a hotel at 12 midnight. I will continue to complain to the Consumers Association. There is a big problem with this hotel. I booked a room two days in advance. Why was I told at 7pm that the room was not ventilated and the temperature was very high? Did the front desk give all the normal rooms to others?

so so Hygiene: Hygiene is average. You can see the details, but you can see the big picture.

It is still very close to the west exit of Shenyang Station. The hotel room is clean and tidy, and the bedding is hygienic and comfortable. Small tip - Disposable razors for men are available. Rich breakfast, warm service, convenient parking.

It's really good. The attitude of the front desk is very good. The service is in place. The auntie in the room is more careful

Overall, I am very satisfied. It is next to Shenyang Station, but it is a little far from the subway station. It is too hot in summer, so I really don’t want to go. But taxis are very cheap in Shenyang, and traffic is not a problem I made a temporary reservation and the few hotels I was optimistic about were all full. Only this one still has a double bed room. The girl at the front desk told me that there were no windows to the outside. adjusted! However, the air conditioner didn't work very well when we checked in, and the room was still very stuffy in the afternoon! Ask the front desk and tell the whole hotel that this is the case and there is no compensation plan... In terms of service, it was the same little girl who checked me in and checked out, she was very beautiful and gentle! ! If it weren't for this little girl's service, I would definitely give 1 point! The elder sister who cleaned my room was also very nice, but before checking out the next day, the attitude of the person who urged me to check out was very bad! It was written on Ctrip that I checked out at 2 o'clock, but she was speechless as if I occupied her room and refused to leave.. The room facilities are very good, new and clean. It is recommended to put a paper drawer in the room. Even cheap chain hotels also have a drawer in the room. Otherwise, it will be very inconvenient. Everything else is fine.

I am very satisfied with the room and the front desk service is also very good. I will come again next time!

The room is very clean. I really like the decoration of the hotel. They are all in Tiffany blue. The front desk service is very good and friendly. It is close to Shenyang Station and the location is very good