Deliver-nuoyan
June 23, 2021
I originally booked the hotel in Victoria, but when I went to the hotel, I realized that I wouldn’t issue a special ticket. Then I called to ask if this hotel could open a special ticket. The answer to me at that time was clear that I could open a special ticket, and then I changed the hotel’s and I went to the front desk to confirm with the front desk experience and the waiter repeatedly that we can open a special ticket to check in. The hotel location and environmental sanitation did not say, the price is also very reasonable, I want to watch TV at 8 o'clock in the evening, prompting the network error, and then call the front desk I sent someone to repair on the phone. An old aunt came up. I didn’t understand it for a long time. Then I went downstairs to find a technician and didn’t find a technician. I went upstairs and told me that I couldn’t handle it. To discuss, just tell you the result, I didn’t care about it. If you don’t watch TV, you won’t lose fast meat. It’s a big deal to go to bed early. When I checked out the next morning, the front desk changed to a wizard king, and the waiter received me yesterday. When I was invoicing, I almost issued a general ticket. I said I wanted a special ticket. The manager replied that they would not issue a special ticket to the guest. I said that I had confirmed that the special ticket can be issued yesterday before booking and before moving in. The manager said Impossible. I asked him who promised me. I don’t know the manager yesterday. She repeatedly emphasized that they only open general tickets and not special tickets. Later, I looked through the drawer and found a special ticket for me. , I have been chatting with me that they never issue special tickets to guests, and they will give them to me after the invoices are issued. They also said that they should be able to see the contents of the non-issued tickets before placing the order. I have been looking for it for a long time. I didn’t find a place where it was clearly stated that no special ticket would be issued, and I confirmed it repeatedly yesterday. I also said that my orders on Ctrip were issued with special tickets and nobody told me that they could not be issued. If I told me yesterday that special tickets cannot be issued, I would Choose this hotel! This kind of service staff does not need to treat customers differently. It is really uncomfortable. Mutual respect is the most basic ethics. I don't know how such managers pass the assessment. I suggest that businesses pay attention to the quality of service! I admit that you are definitely not short of customers, but this state will not always be like this. The market competition is getting fiercer and fiercer. You will only push your God to your opponents by doing so.
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