Paragraph Resort & Spa Shekvetili, Autograph Collection Reviews

My family’s recent stay at the Paragraph Resort & Spa Shekvetili, Autograph Collection, was nothing short of disappointing and frustrating. As a long-time Marriott Titanium Member, I’ve always trusted Marriott properties to provide top-notch service and resolve any issues promptly. Unfortunately, this hotel has failed to meet even the basic standards of guest care. Due to unavoidable circumstances, including a flight delay and the ongoing situation in Israel, my brother's family arrived one night late. Despite this being a situation beyond our control, the hotel charged us a $400 "No Show" fee for a room that was ultimately used. The logic behind this fee is entirely unjustifiable and goes against the very principles of guest satisfaction. The manager initially promised a room rate that was significantly lower than what we were ultimately charged. When we raised these issues, we were met with a dismissive attitude and no resolution. Despite multiple attempts to resolve the matter, including a meeting with the hotel manager, the staff refused to refund the unjust No Show fee or adjust the charges to what was originally agreed upon. To make matters worse, the hotel manager took advantage of my brother’s wife, who was exhausted after a 20-hour travel ordeal and not fluent in English, pressuring her into accepting these unfair charges. This experience has not only been troubling but also deeply disappointing, especially given that we were there to celebrate a special occasion. The lack of empathy, transparency, and willingness to resolve the issue is unacceptable for any hotel, let alone one under the Marriott brand. I strongly advise other travelers to reconsider staying at this property, as their policies are rigid, and they seem more focused on securing income than ensuring guest satisfaction. This hotel’s management is clearly more interested in telling stories to justify their actions rather than addressing the real concerns of their guests. This experience has left a sour taste in our mouths, and we will be taking our business elsewhere in the future. As a loyal Marriott customer, I expected much better and hope this review serves as a warning to others.