Comfort Inn & Suites Shawnee - Kansas City

Front desk service was excellent. Very comfortable beds & bedding. Great breakfast service. Great location. Extra Clean. Loved our stay.

In the room, the vent fan in the bathroom sounded like a blade was bent, and even with it off, periodically it would make a clicking sound. There were two long black hairs in the bed, the air conditioning unit did not work properly… When I set it on 69° it was freezing and went I turned it up to 70°, it was burning up in there. The bathroom door did not open all of the way. The hook on the back of the bathroom door fell off. There was hair in the sink and on the commode seat. The chairs in the dining room were literally coming apart, and the eggs for breakfast were sitting in a soup, which was really gross. Cash and Heidi were very polite but the woman that checked me in and the woman that checked me out were very rude. My daughter-in-law‘s smoke detector started going off/chirping, and when a maintenance man came to fix it, he brought the wrong batteries and never came back with the correct one. Her room was damp and very dirty, especially the bathtub. The pool was disgusting! It definitely needs chlorine added, and to be shocked, it was so cloudy you couldn’t even see the bottom. There were no towels, and we had to ask the front desk for some. I was extremely disappointed and will be visiting KC very often, but will not return to comfort Inn and suites at this location.

Non smoking room smelled of cigarettes. Flooring in room (carpet) not clean. No working ice machines in building. Coffee maker had no basket. Desk clerk unable to get anyone to address any issues.

Pretty decent for the price. Breakfast was good. Location was convenient. Kids liked the water slide. Had some random odd things: a door to a room had been busted in and was just sitting there with a sign, the elevator would shake sometimes, the tv remote had the batteries taped in with no back (also didn't work). Overall: would stay again, wouldn't pay more though.

The property was in a good location and the beds were comfy. Our poor experience started by getting out in a room that was occupied by another guest who we walked in on while he was sleeping. We got reassigned a room which had a dirty bandaid on the vanity shelf. The property was in ill repair and had a busted in door near the elevator of the third floor. In addition, the hallways were not vacuumed, the staff butted in front of us at the waffle station, and the people above is were so noisy we could hear every footstep. Comfort Inn, you can do better!!

This was probably one of the worst experiences I've had at a hotel not only with where a room is not correct for me and a friend but I was double charged I was told there was going to be a pool for my kids to swim at which we were in this particular town for my children and then we were not able to do that the room smells like smoke and it was quite literally disgusting