Best Hotels near 2300 E Kemper Rd, Sharonville

I recently stayed at Red Roof Sharonville. I stay often and have for years. I stay because of the staff. Manager Joe is always nice and Paula is amazing. I will continue to visit this hotel. Rooms are clean, I can’t say enough about how wonderful Joe has been over the years. Fast with check-ins, clean rooms etc. I prefer room 113 and he does his best to accommodate me

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

The manager as well as the employees were fabulous fun and friendly. Breakfast was great and Bonnie was right there if you needed anything. The front desk staff was just so helpful and friendly. Actually we travel quite often and this was the best that we have stayed at as far as the staff. The rooms were very clean they clean and we would definitely stay here again.

Nice hotel. costing is very competitive and breakfast is alos delicious.

As a Marriott Bonvoy member, over the years, my experience at various Marriott hotels vary from pleasant to outstanding. Looking at the reviews for this hotel, I expected a pleasant experience at the very least. After the check in (on a Sunday evening) and getting into the room, I noticed the toilet had pink rings in it which means it hadn’t been cleaned in at least a couple of weeks. I thought that it would be cleaned by the next day. When my husband and I arrived back to the room Monday evening tired, we saw the beds were not made, the garbage was not taken out and rings in the toilet were still there. My husband went to the front desk and asked to clean the room. He was told they could only refresh the room i.e. deliver more towels and pick up garbage. Funny COVID policy is being used to remove maid services at this place although none of the staff anywhere is wearing a mask! I wish we were informed upon checking in but no one told us this is the policy. I can handle the bed not being made and deal with the garbage. I cannot handle having to use the toilet with pink rings. I also got annoyed having a broken body wash bottle which made us difficult to get the wash out into the palm. So after dealing with all of this, in Thursday, I took a picture of the toilet and showed it to the woman who was attending the front desk, the tall one with big hair. I told her it had been like that from day 1 and the room hadn’t been cleaned and it needed it. All she said was it gets refreshed (garbage out, deliver towels) after 3 days. She did not say anything more or follow up or apologize for this situation. Since we were checking out on Saturday, we no longer keep asking and just wanted to get the heck out of there. By the way, the microwave in the breakfast room had also been filthy and looks like it hadn’t been cleaned in a while. First time in Cincinnati (had a great productive experience except for the hotel) and for business, we’ll be back again but won’t be staying at this hotel when we return.