Ruth B
September 28, 2024
The hotel itself is really good, of course it could do with some upgrades but nothing that hinders you from having a relaxing/ fun time. Majority of the staff are great some specials mentions would be Mo on the pool bar - always working hard and tries to get to everyone as quickly joy as possible. Sambo the entertainment guy, very friendly and always happy, khalid the evening receptionist explained everything so clearly and was always helpful. There were more. Be wary that about 5% of the staff won’t help you at all without a priory tip, they will then assist you consistently for the remainder of your holidays. The rooms was lovely, very comfy bed, excellent air con, powerful shower and cleaned daily and fresh towels the beach and shower room left! The room cleaners very friendly and helpful!. The food, this was okay, you always found something whether this be pasta or potatoes or freshly sliced beef of chicken but is very repetitive and often doesn’t look appealing. The buffet restaurant can get very busy and sharing tables is often a thing but nothing major to worry about. The sister hotel Italian is beautiful ‘Al Fresco’ The location is great with 5 mins walk into the shops of naama bay, 15 mins in car to farsha cafe, soho square, old market. The only issues/ personal annoyance we experienced which is why this is being marked 4 not 5 was simple: if Mo was not on the pool bar you waited 30/40 mins for a drink because the young gentlemen served only certain people 1st. The cups given to you for drinks are slightly larger than a shot class and do not quench your thirst so you normally need about 4 to equal a standard size cup in the UK. We found and this may just be us that we were consistantly interrupted during the day whether this be by a member of the entertainment team pushing you to take part in aqua and then giving you funny looks if you said no, the therapists pushing massages on you every 45 minutes, the excursions team pushing boat trips on you twice a day of the site photographer take photos of you then trying to charge you! This even happened when asleep on the sunbed. When you are there to relax on holiday this isn’t exactly what I expected. Finally, the daily call to your hotel room from reception at 6/630 on everyday to ask you the same question — everything ok? Most times we would try to nap for an hour before getting ready for dinner and this was a constant interruption or the person then knocking on your door 30 minutes later to ask you the same thing. Like I said some of these are personal irritations and others won’t find this. I would reccomend the hotel and area !