Absolutely fantastic holiday, comfy beds ,clean rooms ,cleaned everyday,food plenty of choice ,pools fantastic, pool staff, entertainment staff , guest relations guy so friendly and accommodating my mom 89 found the floor slightly slippery (tiled) hotel provided a wheel chair to use for the duration, shuttle bus to Soho great for a night out , shuttle bus to the beaches , I ead slightly disappointed eith the sandy beach having visited sharm.in the past i was expecting a beach but it was a harbour but the kids enjoyed it dinner was sandwiches salad and roast potatoes staff again attentive ,we might have been better going to the coral beach fir the seaside experience but we didn't get the chance to go there personal reasons,Indian on site superb the Italian also as it was my moms bday the dressed the table uo and we got party hats ,beach towels are big and clean like the fact the splash park closes fot 2hrs at dinner gives the kids a rest and adults also the kids got a bug of some sort maybe too much pool water but guest relations Kerry got us some kid paracetamol as we ran out and one of the bar staff ordered a Mac donalds to be delivered yo the hotel as kids being kids when the start to feel better start to fancy , nothing was too much trouble , guest relations manager round pool lovely man got on toweks and sunbefs every morning and even organised a meal out for us all at a local restaurant seafood and steak House called mahoni you really need to go. It's fantastic warm welcome great food fantastic atmosphere he even met us there and took my husband and son to the local shop to buy beer and wine as the restaurant doesn't sell it for religious reasons , security in Sharm is very strict but not over bearing which makes you feel safe carnt fault this hotel trying to find a good deal again for next year again big shout out to all the hard working staff even the guy who chases birds away from the table's my mom thought he wanted someone to play tennis withhe had one if those electric bats for flies don't be put off by any negative reviews hotel states it's a 5* definitely not an English 5* but hotel is clean comfy good food lovely weather what more do you want in fact my son noticed his fridge wasn't up to temp ,was replaced the sane day i didn't think.about ours and the cleaner noticed and was also replced so staff are. On the ball ,nice lit touches with the towels in bed, little fruit when we arrived and 1x bottle big bottle of water replaced every day per person in room .wish I remembered all the staffs names ,take some English money to tip a little goes a long way .