Anonymous User
May 5, 2024
1. When I checked in, the front desk was very messy and there was only one boy checking in. I saw on Ctrip that I could check in with the check-in machine, but I went to the self-service machine and tried it for a while. The front desk told me that the machine couldn't do it... They didn't tell me in advance.
2. Secondly, the room smelled bad when I entered. I called the front desk to change rooms. Fortunately, there was still a odor. Finally, I changed to a decent room and didn't bother.
3. The guest room was also a hair disaster area. You can see the pictures yourself. I don't know if you stay in the hotel room yourself...
4. Finally, when I used the hair dryer in the guest room, I was sure that the button was broken. It was unrealistic to keep pressing it to blow my hair. I called the front desk and didn't even come to see it. It insisted that it was good. Then I waited for a while and an uncle brought a good one. It was obvious that there was a problem with the button in the room. I told the uncle, but he said that the room was not checked by him, so I should complain...
5. The breakfast was okay, it was quite satisfactory, but overall, the service staff was not enough. The May Day premium was not up to par...
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