M Bomanwan Hotel (Shaoxing Passenger Transport Center Lu Xun Hometown)

I chose a hotel a few days ago. The information on the internet met my requirements, so I booked it. However, the check-in experience was very bad. Here are a few points: 1. Let me talk about the good aspects first. The room facilities are complete, most of the equipment you need is available, you can store your luggage, you will be given small fruits when you check in, there are many types of breakfast, and there is a small refrigerator in the room, etc. 2. The location of the hotel is quite satisfactory, it is close to the scenic spots, and it is convenient for travel. 3. Let me talk about two aspects that made me experience very bad. The hygiene of the room is really too bad! ! ! ! We arrived at the hotel on the afternoon of April 30. It was raining heavily outside, and we were already soaked. In addition, we had been in the car for a long time. We were cold and tired at the time. We wanted to go back to the hotel to rest quickly. After checking in, I saw a black stain on the pillow as soon as I entered the room (the first picture). I was very tired at the time and didn’t want to care so much. Anyway, there were several pillows, so I didn’t ask the guest room to change. Then I checked other places and found a lot of garbage, a condom package on the bedside table (second picture), and a complete used condom on the floor next to it (third picture), then I called the front desk. I asked for a housekeeping staff to come up and check the situation and help us change the room, but when the cleaning lady came, she ignored our request and just took the garbage away and wiped the table and changed the bed sheets and pillow covers. I don't know if the front desk didn't convey our message clearly or if it was something else, but the handling was really unsatisfactory. You could have talked to us first and helped us clean up, and we wouldn't have to change the room, but you didn't say anything, opened the window and let me blow the cold wind for a long time, and stood aside to watch you change the bed sheets and pillow covers. What are you doing? Are we health inspectors? It made me even more upset (we used the TV in the middle, but the remote control also had problems, and we asked someone to fix it). I thought the hygiene problem was over, but I didn't expect that after we finished eating in the room and drew the curtains at night, there was a new situation on the floor, a pear core that was about to mold (the fourth and fifth pictures). I was speechless. I just found a piece of paper to wrap it up and threw it away. I didn't want to find a guest room anymore. I hope the room will be cleaned more in the future. This kind of room that is not cleaned at all will not appear again. 4. The second unpleasant thing was that on the second night of check-in, we called around 11:30 to ask for a few bottles of water, but the water didn't arrive until after 12 o'clock in the evening. I called three times in the middle. The last time I really didn't want to wait any longer because we had to rest. Fortunately, the front desk service attitude was very good, and they called us back to apologize. In the end, the robot also delivered the water, and gave us two extra boxes of small yogurt. I hope it will be faster in the future!

Very bad experience, I seriously suspect that the good reviews are fake, which can be described as "golden outside, rotten inside". Facilities: The TV can only be turned on and off, without any other functions, and you can't watch anything. It turns on automatically when you insert the room card, and you have to turn it off every time you enter the room. The shower head in the bathroom leaks, and it automatically switches to faucet mode every time it is turned on and off. You have to pull the valve back and forth several times to switch it after taking a shower. Meals: Breakfast is the worst among all the hotels I have eaten. The milk is made with flavored milk powder; the boiled eggs are several days old, and the egg whites have turned yellow; the plates are not cleaned and there are oil stains on them; there is no good meat in the meat buns, all bone residue. Hygiene: There is a slight smell of vomit on the bed, it feels like someone vomited on the bedding but didn't throw it away as a whole, just washed it and gave it to the next customer; there are cockroaches on the floor of the bathroom, you can imagine how bad the hygiene is.